Contact Center Director jobs in South Carolina
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
-
Position Role/Tile: Contact Center Consultant
Location: Columbia, SC.
Summary
-
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
- The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
- This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.
Roles & Responsibilities
-
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
- Process workflows
- Call flows
- Contact Center Metrics
- Self-service applications
- Desktop applications
- CRM, IVR, and desktop integrations
- Multi-channel blending
- Quality Management and Workforce Management tools and processes
- Reporting
- Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
- Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans
Preferred Qualifications
-
Project Management skills
Minimum Qualifications
-
Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
- Experience with two or more of the following contact center platforms
- Cisco Contact Center Enterprise
- Genesys Pure Engage, Pure Cloud or Pure Connect
- Avaya Aura
- NICE In Contact
- Five9
- Experience with one or more of the following Workforce Optimization platforms
- NICE
- Verint
- Calabrio
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560 -
- 21 Days Ago
- Jackson Hewitt - 3164
-
Myrtle, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 22 Days Ago
- Greenville Federal Credit Union
-
Greer, SC
FULL_TIME
- Job Opening: Contact Center Specialist Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting positi...
- Just Posted
- Jackson Hewitt - 3164
-
Little River, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- Just Posted
- Jackson Hewitt - 3164
-
Conway, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- Just Posted
- Roper St. Francis Healthcare
-
Ladson, SC
FULL_TIME
- Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
- 11 Days Ago
Contact Center Director jobs at Popular Companies
- Travis Unified School District
-
Fairfield, CA
- Job Summary Provides psychological services to schools including testing, counseling, consulting and assists staff in me...
- 4/26/2024 12:00:00 AM
- PHOENIX CONTACT GmbH & Co
-
Harrisburg, PA
- **Production Assembler** at Phoenix Contact Harrisburg, Pennsylvania **SYNOPSIS:** The role of the Manual Assembler is t...
- 4/26/2024 12:00:00 AM
- The Opportunity Tree
-
Phoenix, AZ
- Job Type Full-time Description The Opportunity Tree Mission and Vision To provide quality individualized services to peo...
- 4/25/2024 12:00:00 AM
- Northern California Association of Law Libraries
-
San Francisco, CA
- Candidates can apply through the website at https://www.arnoldporter.com/en/careers/professional-staff/current-opportuni...
- 4/25/2024 12:00:00 AM
- Arnold & Porter Kaye Scholer LLP
-
Boston, MA
- Arnold & Porter has a Legal Resource Assistant opening in the Boston office. The Legal Resource Assistant assists attorn...
- 4/24/2024 12:00:00 AM
- Mazzella Companies
-
Dallas, TX
- Job Description Job Description Safety Coordinator The Safety Coordinator is an integral part of the Quality, Safety, Re...
- 4/23/2024 12:00:00 AM
- Mazzella Companies
-
Saint Louis, MO
- Job Description Job Description Quality Program Manager (Regional positon) The Quality Program Manager is an integral pa...
- 4/22/2024 12:00:00 AM
- Mazzella Companies
-
Lafayette, LA
- Job Description Job Description Quality Program Manager (Regional positon) The Quality Program Manager is an integral pa...
- 4/22/2024 12:00:00 AM