Contact Center Director jobs in Palmer, AK

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Service Delivery Specialist I - Contact Center
  • ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC
  • Anchorage, AK FULL_TIME
  • Service Delivery Specialist's (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services. Interact with ACS customers to determine and recommend devices and services that meet the customer's needs.

    Reasonable Accommodations Statement

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Examples of Job Duties

    Prepare Orders for Field/CO Presentation.

    Clear and close troubles and orders through all associated applications including billing.

    Email inquiries for order or trouble scope and follow through to completion.

    Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.

    Process service orders using computer-based billing and facility record systems.

    Perform record maintenance and research duties associated with “911” records and address research functions.

    Service Delay Order creation for service relief through multiple departments.

    Examine workflow systems for order completeness and accuracy of weekly and monthly reporting.

    Perform record research provides guidance and support to internal and external customers.

    Provide helpdesk assistance to internal customers.

    Create reports and complete audits as required.

    Provide training and mentoring of new individuals to the team.

    Other duties as assigned.

    Minimum Qualifications Required

    Must have a high school diploma. A minimum of two years of customer service experience including order preparation and processing. Analytical skills are shown in processing information and entering data into a computer-based records system with at least one year of experience using computers and computer software applications.

    Certifications and Licenses Required

    Some levels may require you to possess and maintain an Alaska Drivers License.

    Additional Job Requirements

    External applicants must successfully pass a pre-employment suitability assessment and drug test.

    Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

  • 9 Days Ago

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Laboratory Director
  • Mat-Su Regional Medical Center
  • Palmer, AK FULL_TIME
  • Directs, establishes, and plans the overall policies and goals for a hospital's laboratory services. Works closely with hospital staff, department directors, and physicians to ensure the highest stand...
  • 20 Days Ago

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Clinical Director
  • Mat-Su Regional Medical Center
  • Palmer, AK FULL_TIME
  • Clinical Director at Susitna Surgery Center is the leader of the clinical operations, ensuring the center provides quality care in a safe, compliant environment; sets expectations for the clinical sta...
  • 13 Days Ago

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Retail Store Director - Alaska SeaLife Center
  • Event Network, LLC
  • Seward, AK FULL_TIME
  • Do you have retail store management experience, does the ocean world connect to your interests, and do you want to work for an amazing company that puts its Team, Partners, Guests & Planet first? Chec...
  • 13 Days Ago

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Chief Medical Director Part Time
  • 1645 - Mat-Su Regional Medical Center
  • PALMER, AK PART_TIME
  • Directs the staff and programs of the organization's medical and nursing programs. Works closely with hospital staff, department directors, and physicians to ensure that the highest standards of quali...
  • 1 Day Ago

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Store Director – Discovery Gift Shop @ The Alaska SeaLife Center
  • Event Network
  • Seward, AK FULL_TIME
  • Do you have retail store management experience, does the ocean world connect to your interests, and do you want to work for an amazing company that puts its Team, Partners, Guests & Planet first? Chec...
  • 4 Days Ago

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0 Contact Center Director jobs found in Palmer, AK area

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Remote Data Entry Clerk
  • Maxion Research
  • Talkeetna, AK
  • Seeking Motivated Individuals For Data Entry Type Work From Home Our company is seeking applicants who are motivated to ...
  • 3/29/2024 12:00:00 AM

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1.0 FTE Evening Custodian (2:30p-11p)
  • Matanuska-Susitna Borough School District
  • Talkeetna, AK
  • Position Type: Classified Custodial Positions/Custodian Date Posted: 2/21/2024 Location: Su-Valley Jr./Sr. High School C...
  • 3/28/2024 12:00:00 AM

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Ramp Agent/Airline Support
  • K2 Aviation
  • Talkeetna, AK
  • Job Description Job Description Ramp Agent/Airline Support TALKEETNA As a Ramp Agent your primary task is to fuel airpla...
  • 3/27/2024 12:00:00 AM

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Front Desk Agent/Reservation Specialist
  • K2 Aviation
  • Talkeetna, AK
  • Job Description Job Description A typical day as a front desk agent will always start with having a friendly attitude. Y...
  • 3/27/2024 12:00:00 AM

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DISHWASHER (TALKEETNA)
  • Pursuit Collection
  • Talkeetna, AK
  • What perks can you expect?: / Competitive perks & wages / Referral and end-of-season bonus available / Access to iconic ...
  • 3/25/2024 12:00:00 AM

Palmer is located at 61°36′7″N 149°7′2″W / 61.60194°N 149.11722°W / 61.60194; -149.11722 (61.601879, −149.117351). Palmer is 42 miles (68 km) northeast of Anchorage on the Glenn Highway. It lies on the north shore of the Matanuska River, not far above tidewater, in a wide valley between the Talkeetna Mountains to the north and the Chugach Mountains to the south and east. Pioneer Peak rises over 6,000 feet (1,800 m) above the town, just a few miles south. East of Palmer is Lazy Mountain, and standing behind that is Matanuska Peak. Lazy Mountain, Matanuska Peak, and Pioneer Peak are all a pa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$190,128 to $283,423
Palmer, Alaska area prices
were up 2.8% from a year ago

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Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020