Contact Center Director jobs in Nebraska

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Representative (bilingual)
  • Centris Brand
  • Omaha, NE FULL_TIME
  • Contact Center Representative (Bilingual)

    Location: 114th & Dodge 

    Pay Rate: $18.70 - $20.00 per hour based upon prior experience. 

    Hours: Monday through Friday 9:30 AM to 6:00 PM and rotating Saturday's from 8:45AM to 1:15PM.

     

    We Bank on YOUR Future

    Joining Centris Federal Credit Union comes with some amazing perks to support you in your professional and personal journey.

    • A Future You Can Bank On  - program offers you growth and financial opportunities in your first 12 months!
      • $1000 total bonus in your first Year! $500 at 6 months and $500 at 1 year of employment
      • Training during your first year offers you a roadmap to success including the opportunity to promote in the first year
    • We don’t Coast! We offer a 6- month performance review and opportunity for increase in pay.  But there’s more!  You have this opportunity AGAIN at 1 year!  Potential of up to 4% increase in your first 12 months!
    • Annual Corporate Incentive – All Centris Team Members are eligible for an annual Bonus incentive…with no waiting period!
    • The Centris Experience - Experience what being a part of the Centris Way is like. Be inspired by your leaders and encouraged and cheered on by your teammates.  We recognize individual contributions and celebrate successes.
    • Perks –Tuition Reimbursement, Company paid DoorDash Membership, Benefits, 401K Match, PTO, (11) Paid Holidays, Community Volunteer paid time

    A day in the life of a Centris Federal Credit Union Contact Center Representative can look like:

    • Engage and build relationships with Centris Federal Credit Union Members by being a trusted, lifelong financial partner. 
    • Identify the needs and goals of our members to provide relevant products and services by providing unparalleled service to both internal and external members.
    • We are looking for someone who can provide options and solutions and finding creative ways to help our members. If you are an out-of-the-box thinker with a passion for service, submit your application today!
    • Promote and model the Centris Core Values, Vision and Mission.

    Come find out what the Centris Culture is all about!  The first step in your new journey starts now!  Apply today for full job details and requirements.

    1. 14 Days Ago

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    Contact Center Technical/Customer Care Support Specialist Contact Center
    • Complete Call Solutions
    • Omaha, NE FULL_TIME
    • Complete Call Solutions is looking for Client Service Specialist to be part of our team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy and have ex...
    • 9 Days Ago

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    Temporary Hurricane Contact Center Agent
    • MCI Jobs
    • Nebraska, NE TEMPORARY
    • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
    • 23 Days Ago

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    Contact Center Representative - Headquarters 23-076
    • Cobalt Credit Union
    • Papillion, NE FULL_TIME
    • Contact Center RepresentativeCobalt Credit Union - Headquarters7148 Towne Center Parkway Papillion, NE 68046Hours: Monday through Friday8:00am to 5:00pm Saturday 8:00am to 12:00pm (noon)As our contact...
    • 2 Days Ago

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    ANALYST, CONTACT CENTER INFORMATION TECHNOLOGY
    • Global Property and Guest Services Hub - Omaha
    • Omaha, NE FULL_TIME
    • Summary Where technology meets care. Grow with Hyatt. This position can be worked at our Global Contact Center in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely. Please...
    • 12 Days Ago

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    Contact Center Representative - Headquarters 23-076
    • Cobalt Credit Union
    • Papillion, NE FULL_TIME
    • Contact Center Representative Cobalt Credit Union - Headquarters 7148 Towne Center Parkway Papillion, NE 68046 Hours: Monday through Friday 8:00am to 5:00pm Saturday 8:00am to 12:00pm (noon) As our co...
    • 13 Days Ago

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    Sales Account Executive
    • eTrigue
    • San Jose, CA
    • We are seeking extraordinary sales individuals who want to target well-run companies in fast-growing markets selling uni...
    • 3/28/2024 12:00:00 AM

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    Production Coordinator
    • Martin Foods, L.P.
    • Houston, TX
    • Job Type Full-time Description Objective This position is solely responsible for managing product flow from warehouse 6 ...
    • 3/28/2024 12:00:00 AM

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    Sr Paralegal, Corporate & Securities
    • PBF Energy, Inc.
    • Parsippany, NJ
    • Sr Paralegal, Corporate & Securities PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North Amer...
    • 3/28/2024 12:00:00 AM

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    Irsay Family YMCA - Specialty Prog Instructor II - Personal Training
    • Indymca
    • Indianapolis, IN
    • **Irsay Family YMCA - Specialty Prog Instructor II - Personal Training** Indianapolis, IN 46225, USA Req #1349 Monday, J...
    • 3/28/2024 12:00:00 AM

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    Quality Program Manager
    • Mazzella Companies
    • Lafayette, LA
    • Job Description Job Description Quality Program Manager (Regional positon) The Quality Program Manager is an integral pa...
    • 3/28/2024 12:00:00 AM

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    JOB: Executive Director, Missouri Lottery
    • Careerbuilder
    • Jefferson City, MO
    • Date: June 23, 2022 Applications must be received by: July 21, 2022 Title: Executive Director Location: Jefferson City, ...
    • 3/26/2024 12:00:00 AM

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    Quality Lab Technician III
    • KAGOME INC
    • Osceola, AR
    • Description In addition to applying for the position, Kagome Inc. requires all applicants to take the PI Behavioral Asse...
    • 3/25/2024 12:00:00 AM

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    Application Systems Analyst
    • PHOENIX CLOSURES
    • Aurora, IL
    • POSITION SUMMARY: The primary responsibilities of the Application Systems Analyst will focus on analyzing business proce...
    • 3/25/2024 12:00:00 AM

    The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Contact Center Director jobs
    $162,593 to $242,377

    Contact Center Director in Erie, PA
    It provides info relevant to small and large call centers.
    January 03, 2020
    Contact Center Director in New York, NY
    Toward the end of the first 90 days, it may be time to initiate your vision for the center.
    January 17, 2020
    Contact Center Director in Macon, GA
    The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
    January 26, 2020