Contact Center Director jobs in Lewes, DE

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Clinical Director
  • The Counseling Center
  • Toms River, NJ FULL_TIME
  • The Counseling Center:
    Position Title: Clinical Director

    Come join a rapidly expanding, leading national substance abuse organization who is currently seeking a Clinical Director for their growing Intensive Outpatient Counseling program! We have achieved this remarkable growth by building a reputation for compassionate care, clinical expertise, continuous improvement and a focus on exceeding the expectations of our patients, clients, and their families. At our company, you can enjoy a rewarding career.

    Clinical Director Job description:
    The Clinical Director is responsible for the supervision of the clinical staff. He/she consults with the CEO, Physician, and Utilization Review Department as needed. The Clinical Director maintains close communication with the clinical staff, provides any information relevant to the program’s operation and assists in developing and modifying the program. He/she monitors documentation by the clinical staff to ensure that documentation is maintained at the highest level and is responsible to provide 24-hour management of the clinical function of the facility.

    Clinical Director Duties/Responsibilities:
    • Supervises all clinical staff members and activities, which include monitor groups, individual therapy, and charting to maintain the highest standard of quality and effectiveness.
    • Coordinates with program administration.
    • Works with Utilization Review Department.
    • Organizes professional development and training in individual therapy, diagnosis and assessment, group therapy and charting/documentation.
    • Monitors and assesses staff morale while developing ongoing plans to build team spirituality and continuity.
    • Participates in the recruitment and interview process to determine the appropriateness of prospective clinical staff members.
    • Maintains records and documentation relative to clinical staff.

    Clinical Director Requirements:
    • Master’s Degree in Psychology or Social Work
    • Knowledge of addiction and mental health a plus

    Clinical Director Compensation:
    • Salary is competitive with experience and location

    Full time employees may be eligible for the following:
    • Insurance: Medical, Dental, Vision, and STD options
    • Medical FSA and Dependent Care Account
    • 401k with company match up to 5%
    • Accrued PTO Plan
    • Education reimbursement
    • Career Advancement Opportunities

    *** This job does NOT sponsor visa's and we are unable to consider out of country applicants ***

    If you are interested in this opportunity or know someone that you respect who would be a good fit for this position, please email:
    James - James@praesumhealthcare.com Executive Healthcare Recruiter
    Clay- Clay@praesumhealthcare.com Healthcare Recruiter

    #IND123
  • 28 Days Ago

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Maintenance Director
  • Manahawkin Health and Rehabilitation Center
  • Manahawkin, NJ FULL_TIME
  • Manahawkin Health and Rehabilitation Center is seeking a skilled Maintenance Director to manage the operations and maintain the facility's safety and comfort for our residents and staff. A successful ...
  • Just Posted

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Director of Housekeeping
  • Center Management Group
  • Pleasantville, NJ FULL_TIME
  • Our Lady's Center, is looking to hire for the Director of Housekeeping position. We are an exceptional team-oriented facility where we thrive on making our residents and staff as comfortable and happy...
  • 18 Days Ago

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Clinical Director
  • Sunrise Detox Center
  • Toms River, NJ FULL_TIME
  • Sunrise Detox: Position Title: Clinical Director Sunrise Detox is a premiere center for drug and alcohol detox. Sunrise promises to give you one of the most comfortable medical detox processes availab...
  • 1 Month Ago

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Clinical Director or Director of Nursing
  • Toms River West Ambulatory Surgery Center LLC
  • Toms River, NJ FULL_TIME
  • Job Summary:A new multi-specialty ambulatory surgery center opening in Toms River, New Jersey is searching for a highly skilled and compassionate Registered Nurse to be the Clinical Director of Nursin...
  • 4 Days Ago

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Director of Admissions
  • Mystic Meadows Rehab & Nursing Center
  • Egg Harbor, NJ FULL_TIME
  • Mystic Meadows is an exceptional team-oriented company where we thrive on making our residents and staff as comfortable and happy as possible. Join our amazing team today! Competitive Rates. Amazing w...
  • 20 Days Ago

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0 Contact Center Director jobs found in Lewes, DE area

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Psychiatric Mental Health Nurse Practitioner (PMHNP)
  • LifeStance Health
  • Millsboro, DE
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/28/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • Salisbury, MD
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 3/25/2024 12:00:00 AM

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Director, Ontology and Data Modeling
  • Capital One
  • Salisbury, MD
  • Center 3 (19075), United States of America, McLean, Virginia Director, Ontology and Data Modeling The role of the Direct...
  • 3/25/2024 12:00:00 AM

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Director, Technical Program Management (Bank Tech)
  • Capital One
  • Salisbury, MD
  • Locations: VA - Richmond, United States of America, Richmond, Virginia Director, Technical Program Management (Bank Tech...
  • 3/25/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • Dover, DE
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 3/25/2024 12:00:00 AM

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Director, Technical Program Management (Bank Tech)
  • Capital One
  • Dover, DE
  • Locations: VA - Richmond, United States of America, Richmond, Virginia Director, Technical Program Management (Bank Tech...
  • 3/25/2024 12:00:00 AM

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Solutions Director- Northeast Remote
  • CBRE
  • Dover, DE
  • Solutions Director- Northeast Remote Job ID 147965 Posted 11-Mar-2024 Service line GWS Segment Role type Full-time Areas...
  • 3/24/2024 12:00:00 AM

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Retail Security Operations Assistant Account Manager
  • Allied Universal®
  • Dover, DE
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 2/21/2024 12:00:00 AM

Lewes (/ˈluːɪs/ LOO-iss) is an incorporated city on the Delaware Bay in eastern Sussex County, Delaware. According to the 2010 census, the population is 2,747. Along with neighboring Rehoboth Beach, Lewes is one of the principal cities of Delaware's rapidly growing Cape Region. The city lies within the Salisbury, Maryland–Delaware Metropolitan Statistical Area. Lewes proudly claims to be "The First Town in The First State." Lewes is located at 38°46′28″N 75°08′22″W / 38.77444°N 75.13944°W / 38.77444; -75.13944 (38.7745565, -75.1393498). According to the United States Census Bureau, the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$183,353 to $273,323
Lewes, Delaware area prices
were up 1.5% from a year ago

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