Contact Center Director jobs in Louisiana
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
Contact Center Specialist
- Essential Credit Union
-
Baton Rouge, LA
FULL_TIME
-
Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Handle member contacts thoroughly and concisely.
- Monitor call volume and seek assistance during periods of high volume.
- Solve issues related to either depository or lending functions.
- Create member service requests for the Fulfillment Agent.
- Explain and cross sells Credit Union products and services to members and potential members.
- Recognize and consider the needs of the members to provide a superior online experience.
- Identify opportunities to strengthen members’ relationships through additional product and service offerings.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
- Support Credit Union service initiatives such as online services.
- Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
- Maintain productivity log, member call back list, etc. according to expectations.
- Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
- Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
- Maintain written procedures for position.
- Follow regulatory procedures in accordance with Federal and State Regulations
- Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
- Knowledge of Bank Secrecy Act.
- Knowledge of Reg CC holds.
Major Accountabilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Monitor call volume and seek assistance during periods of high volume.
- Create member service requests for the Fulfillment Agent.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:- Maintain working knowledge of Microsoft Office Products (word, excel, and office).
- Use of desktop and laptop computers.
- Working knowledge of other core systems.
- Annual training to ensure compliance with NCUA requirements, rules, and regulations.
Work Experience:- 1-2 years of previous experience in a financial institution setting.
- Six (6) months credit union member service experience.
Skills, Abilities, and Knowledge:- Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
- Problem solving and solid decision-making ability.
- Excellent written and verbal communication skills.
Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.
- 1 Month Ago
Contact Center Representative
- Baton Rouge Telco Federal Credit Union
-
Goodwood, LA
FULL_TIME
- Goodwood Office We are currently searching for a Contact Center Representative to join our team at the Goodwood Branch. If this sounds like you, we’d love to chat! Job Description Assists members and ...
- 1 Month Ago
Center Director
- Save the Children
-
Natchitoches, LA
FULL_TIME
- DescriptionPosition Title: Center Director Employee Type: Full- Time Regular Supervisor Title: Program Director or Assistant Program Director Division: U.S. Programs & Advocacy All Save the Children e...
- 1 Month Ago
Center Director
- Save the Children 2022
-
Natchitoches, LA
FULL_TIME
- Position Title: Center Director Employee Type: Full- Time Regular Supervisor Title: Program Director or Assistant Program Director Division: U.S. Programs & Advocacy All Save the Children employees ar...
- 1 Month Ago
Director
- Ben D. Johnson Educational Center
-
Natchitoches, LA
FULL_TIME
- DirectorFLSA JOB STATUS: Exempt, Full-TimeREPORTS TO: Board of DirectorsSUPERVISES: Case Manager, Program Administrator, Administrative Assistant, Americorps VISTAS Background: The Ben Johnson Educati...
- 20 Days Ago
Assistant Director of Nursing (ADON) - Wynhoven Community Care Center
- Wynhoven Community Care Center
-
Marrero, LA
FULL_TIME
- Are you ready to join an organization that has a reputation for outstanding leadership, innovation, and industry expertise. Our employees use their creativity and talent to invent new solutions, meet ...
- 20 Days Ago
Contact Center Director jobs at Popular Companies
Legal Resource Assistant
- Arnold & Porter Kaye Scholer LLP
-
Boston, MA
- Arnold & Porter has a Legal Resource Assistant opening in the Boston office. The Legal Resource Assistant assists attorn...
- 4/24/2024 12:00:00 AM
Safety Coordinator
- Mazzella Companies
-
Dallas, TX
- Job Description Job Description Safety Coordinator The Safety Coordinator is an integral part of the Quality, Safety, Re...
- 4/23/2024 12:00:00 AM
Glaucoma Researcher-all ranks in research or tenure track 2022
- University of Utah
-
Salt Lake City, UT
- Bookmark this Posting | Print Preview | Apply for this Job Posting Details The University of Utah, an AA/EO employer, en...
- 4/23/2024 12:00:00 AM
Quality Program Manager
- Mazzella Companies
-
Saint Louis, MO
- Job Description Job Description Quality Program Manager (Regional positon) The Quality Program Manager is an integral pa...
- 4/22/2024 12:00:00 AM
Quality Program Manager
- Mazzella Companies
-
Lafayette, LA
- Job Description Job Description Quality Program Manager (Regional positon) The Quality Program Manager is an integral pa...
- 4/22/2024 12:00:00 AM
Production Assembler
- PHOENIX CONTACT GmbH & Co
-
Harrisburg, PA
- **Production Assembler** at Phoenix Contact Harrisburg, Pennsylvania **SYNOPSIS:** The role of the Manual Assembler is t...
- 4/21/2024 12:00:00 AM
Direct Support Professional Supervisor
- The Opportunity Tree
-
Phoenix, AZ
- Job Type Full-time Description The Opportunity Tree Mission and Vision To provide quality individualized services to peo...
- 4/20/2024 12:00:00 AM
4 Research Coordinator, Research Services of Arnold & Porter, Virtual/Remote
- Northern California Association of Law Libraries
-
San Francisco, CA
- Candidates can apply through the website at https://www.arnoldporter.com/en/careers/professional-staff/current-opportuni...
- 4/20/2024 12:00:00 AM
About Louisiana
Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico.
The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast.
The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$165,271 to $246,373
Most Popular Cities in Louisiana for Contact Center Director Jobs
What does a Contact Center Director do?
Contact Center Director in Erie, PA
It provides info relevant to small and large call centers.
January 03, 2020
Contact Center Director in New York, NY
Toward the end of the first 90 days, it may be time to initiate your vision for the center.
January 17, 2020
Contact Center Director in Macon, GA
The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
January 26, 2020