Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Pay: $18 / Hour commission
Shift: Monday through Friday 8:00 am - 4:30 pm CDT
Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.
Why Work for Infinity?
The Role:
Infinity is extremely excited to partner and grow with an industry leader in telecommunications and fiberoptic internet service. Our client has a laser focus to double its market share in the SMB space over the next two years. This is an incredibly opportune time to join a fast paced, rapidly growing sales program in an environment where your success is directly proportionate to your drive, willingness to learn and ability to have fun in the process. We are seeking highly motivated and driven sales professionals with experience in telecommunications and/or SMB sales.
Responsibilities:
Ideal Qualifications:
www.infinitydelivers.com
Compensation details: 18-18 Hourly Wage
PI6989b6352e66-25401-33762619
About the Company:
Infinity Contact Inc