Contact Center Director jobs in Fitchburg, MA

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Center Director
  • Code Ninjas of Houston, TX
  • Northborough, MA FULL_TIME
  • Who are we?
    Code Ninjas is the nation’s fastest-growing kids coding franchise. In our center, kids ages 7-14 learn to code in a fun, non-intimidating way – by playing and building video games they love. Kids have blast and can’t wait to come back. Parents are thrilled as their children gain confidence and new skills including coding, math, logic, and problem-solving, as they progress from white to black belt. Our core promise is, Kids have fun, parents see results. We believe in these words so much that it’s written on the walls in our center.
    What are we looking for?
    We are looking for a Center Director to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are you a passionate, ambitious, dependable, business-minded leader? Do you enjoy taking responsibility for a project and seeing it through to success? This could be the role for you.
    Responsibilities include:
    • Oversee daily operations of the center
    • Follow up on leads, schedule tours, and close deals
    • Work with parents to define children’s learning needs
    • Provide center tours while maintaining awareness of students currently in the center
    • Engage with children and families in the center
    • Ensure that parents understand how their child is learning and progressing
    • Engage and oversee coaches/tutors to ensure team needs are met
    • Ensure the center is a fun and safe learning environment for our students
    • Uphold corporate standards with respect to center cleanliness & operational standards
    • Ability to think on the fly and be perceptive to center dynamics
    • Report weekly to the executive team on progress
    Qualifications:
    • Proven work history with children ages 7 and up, and enthusiasm for working with kids
    • Knowledge of business operations, sales, and team leadership
    • Familiarity with technology, Microsoft suite, social media, office equipment
    • Flexible schedule
    • Must be fun to work with and enjoy working in a fast-paced, dynamic environment
    • Deadline and detail-oriented. We can't miss dates or overlook customers
    • Strong analytical and critical thinking skills
    Compensation: $41,000.00 - $65,000.00 per year



    ABOUT US

    Code Ninjas® is the world’s largest and fastest-growing kids coding franchise, with hundreds of locations in the United States, Canada, and the United Kingdom. Founded in 2016, our company is headquartered in Houston, TX. At our centers, kids learn to code while building their own video games. Kids have fun, parents see results®.

    Code Ninjas is creating the problem solvers of tomorrow. We believe that every child deserves the opportunity to unlock their full potential. Educating our youth in coding provides them with the problem-solving skills and self-esteem to pursue their dreams.


    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Code Ninjas Corporate.

  • 4 Days Ago

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KidStrong Center Director
  • KidStrong Natick
  • Westborough, MA FULL_TIME
  • Are you looking for that workplace where you can be part of a fun, energetic, and professional team that love what they do? Our Natick & Westborough locations are rapidly growing, and we are looking f...
  • 15 Days Ago

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Director of Procurement Center of Excellence
  • MassMutual
  • Worcester, MA FULL_TIME
  • Director of Procurement Center of Excellence ProcurementFull-TimeBoston, MA or Springfield, MAThe OpportunityAs the Director of the Center of Excellence, we need your experience and leadership within ...
  • 1 Month Ago

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Assistant Center Director
  • Code Ninjas of Houston, TX
  • Northborough, MA FULL_TIME
  • Benefits: Free uniforms Opportunity for advancement Training & development Who are we? Code Ninjas is the nation’s fastest-growing kids coding franchise. In our center, kids ages 7-14 learn to code in...
  • 19 Days Ago

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Director of Nursing
  • Family Health Center
  • Worcester, MA FULL_TIME
  • Job Description:Position Summary: The Director of Nursing is responsible for planning, organizing, directing, leading, and evaluating organizational nursing programs that include, but are not limited ...
  • 1 Month Ago

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Director of Nursing
  • Sunrise Detox Center
  • Millbury, MA FULL_TIME
  • Sunrise Detox: Position Title: Director of Nursing Sunrise Detox is a premiere center for drug and alcohol detox. Sunrise promises to give you one of the most comfortable medical detox processes avail...
  • 2 Months Ago

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0 Contact Center Director jobs found in Fitchburg, MA area

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$185,257 to $276,166
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago

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When customers call a business on the phone for support, the call center is where they land.
January 06, 2020