Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Denali Preschool and Learning Center provides excellent, affordable childcare and early education opportunities to nurture children and promote stronger,
healthier families in the rural community of the Denali Borough.
The DPLC Director is the manager of the daycare’s affairs. Ultimately the Director is responsible to the Board of Directors.
Denali Preschool and Learning Center (DPLC) is a 1,900 square foot non-profit childcare and preschool located in Alaska’s interior near Denali National Park and Preserve in the town of Healy. We have many families enrolled in the center and provide community activities that benefit over 250 families of the greater Denali Borough.
General Responsibilities
Physical and Mental Demands
Job Requirements
OR
BA or BS degree in an alternate field with a minimum of 3 hours in child development.
Preferred Knowledge
Offers of employment are contingent upon completion of a satisfactory criminal background check. The Director of Administration position is opened until filled.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Work setting:
License/Certification:
Work Location: In person
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0 Contact Center Director jobs found in Fairbanks, AK area