Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Just for Kids -Ashland City is a licensed childcare center seeking a Center Director! This is an exciting opportunity for a self-motivated, energetic leader who is passionate about early childhood education.
To be QUALIFIED for this position, we require a bachelor’s or associate degree in early childhood education or related field, previous management/leadership experience in a licensed childcare facility
Required Shift: Monday – Friday, must be on-site no later than 9am and have a flexible and open schedule during hours of operation
Compensation: $50-$60k, based on education and experience
We are a family-oriented, close-knit organization and we have a lot to offer our next team member including:
Our Hiring Process:
Main Job Responsibilities:
If you have a positive attitude, love working with children and desire to work in a fun and professional environment, we encourage you to apply today!
Disclaimer: Just for Kids - Ashland City is an Equal Opportunity Employer. We embrace and celebrate diversity and inclusivity. We do not tolerate any kind of discrimination in our hiring processes against any groups protected by federal, state, or local law.
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