Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Description
We are hiring a Contact Center Sales Support Consultant to join our centralized team in the Denver Tech Center, CO.
Job Duties :
Qualifications
Additional Information
AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels.
We start with a competitive base salary and add bonus opportunities and benefit choices topped off with :
Candidates extended an offer will be required to undergo a drug screening that excludes marijuana testing.
Last updated : 2024-03-25