Contact Center Director jobs in Colorado

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact center
  • AIR Communities
  • Denver, CO FULL_TIME
  • Job Description

    We are hiring a Contact Center Sales Support Consultant to join our centralized team in the Denver Tech Center, CO.

    Job Duties :

    • Outbound customer support for AIR communities
    • Taking calls from potential AIR Communities customers or future residents
    • Provide community and lease information as requested.
    • Initiate and follow-up on prospect inquiries.
    • Support central administrative operations.

    Qualifications

    • 1-3 years of related experience (call center environment preferred)
    • Superior attention to detail
    • Ability to navigate a computerized data entry system or other relevant applications.
    • Dependability and proven ability to work independently
    • The ability to work in a fast-paced environment
    • Advanced written and oral communication skills
    • Intermediate to Advanced skill set with Microsoft Office Suite, Entrata

    Additional Information

    AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels.

    We start with a competitive base salary and add bonus opportunities and benefit choices topped off with :

    • Expected pay rate of $18.30 - $20.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
    • Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
    • Short and long-term disability paid by the company.
    • 401(K) and Employee Stock Purchase Plans.
    • Paid Vacation, 9 Paid Holidays, and Paid Sick Time.
    • Tuition Assistance Program.
    • Commuter Benefits and Pet-Insurance.
    • Up to 100% Reimbursement on Professional Certification / Licensing for Job Related Curriculums.
    • Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
    • Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
    • Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
    • 15 hours of paid time annually to give-back to your community.
    • Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

    Candidates extended an offer will be required to undergo a drug screening that excludes marijuana testing.

    Last updated : 2024-03-25

  • 1 Day Ago

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Director, Customer Support
  • Constant Contact
  • Loveland, CO FULL_TIME
  • What you'll do: Lead the global Customer Support team which includes onshore, nearshore, offshore resources. Team members are located remotely as well as onsite. Drive initiatives for new and existing...
  • 20 Days Ago

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Director of eDiscovery
  • Contact Government Services, LLC
  • Denver, CO FULL_TIME
  • Director Of eDiscovery Employment Type: Full Time, Executive LevelDepartment: eDiscovery and LitigationContact Government Services is seeking an experienced and motivated Director of eDiscovery for on...
  • 1 Day Ago

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Contact Center Agent
  • Blue Federal Credit Union
  • Colorado, CO FULL_TIME
  • At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and pr...
  • 19 Days Ago

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Contact Center Consultant I
  • AIR Communities
  • Denver, CO FULL_TIME
  • Company DescriptionAIR Communities (Apartment Income REIT Corp.), is a publicly traded Real Estate Investment Trust headquartered in Denver, CO. We are one of the country's largest owners and operator...
  • 6 Days Ago

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Contact Center Lead/Trainer
  • KECH, Inc.
  • Golden, CO FULL_TIME
  • KECH is an award winning HUBZone certified and Woman-Owned Small Business (WOSB) whose Founders bring over 50 years of collective expertise in IT services, service desk solutions, and contact center o...
  • 10 Days Ago

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Sales Account Executive
  • eTrigue
  • San Jose, CA
  • We are seeking extraordinary sales individuals who want to target well-run companies in fast-growing markets selling uni...
  • 3/28/2024 12:00:00 AM

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Production Coordinator
  • Martin Foods, L.P.
  • Houston, TX
  • Job Type Full-time Description Objective This position is solely responsible for managing product flow from warehouse 6 ...
  • 3/28/2024 12:00:00 AM

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Sr Paralegal, Corporate & Securities
  • PBF Energy, Inc.
  • Parsippany, NJ
  • Sr Paralegal, Corporate & Securities PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North Amer...
  • 3/28/2024 12:00:00 AM

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Irsay Family YMCA - Specialty Prog Instructor II - Personal Training
  • Indymca
  • Indianapolis, IN
  • **Irsay Family YMCA - Specialty Prog Instructor II - Personal Training** Indianapolis, IN 46225, USA Req #1349 Monday, J...
  • 3/28/2024 12:00:00 AM

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Quality Program Manager
  • Mazzella Companies
  • Lafayette, LA
  • Job Description Job Description Quality Program Manager (Regional positon) The Quality Program Manager is an integral pa...
  • 3/28/2024 12:00:00 AM

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JOB: Executive Director, Missouri Lottery
  • Careerbuilder
  • Jefferson City, MO
  • Date: June 23, 2022 Applications must be received by: July 21, 2022 Title: Executive Director Location: Jefferson City, ...
  • 3/26/2024 12:00:00 AM

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Quality Lab Technician III
  • KAGOME INC
  • Osceola, AR
  • Description In addition to applying for the position, Kagome Inc. requires all applicants to take the PI Behavioral Asse...
  • 3/25/2024 12:00:00 AM

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Application Systems Analyst
  • PHOENIX CLOSURES
  • Aurora, IL
  • POSITION SUMMARY: The primary responsibilities of the Application Systems Analyst will focus on analyzing business proce...
  • 3/25/2024 12:00:00 AM

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$175,070 to $260,975

Contact Center Director in Erie, PA
It provides info relevant to small and large call centers.
January 03, 2020
Contact Center Director in New York, NY
Toward the end of the first 90 days, it may be time to initiate your vision for the center.
January 17, 2020
Contact Center Director in Macon, GA
The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
January 26, 2020