Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Position: Director of Finance
Start Date: ASAP
Close Date: Until sufficient applications are received
FTE: 1.0
POSITION OVERVIEW
The Finance Director will be an expert in financial management, passionate about our mission and confident in advising the management team in fiscal matters. This position reports to the Executive Director of the agency. The successful candidate will be a hands-on, compassionate manager able to lead and develop an internal team to support nonprofit financial accounting and reporting , long term financial health, grant management, and compliance with applicable laws and rules. .
REPORTS TO: Executive Director
RESPONSIBLE FOR: Payroll Specialist, accounting and billing team members.
KNOWLEDGE, SKILLS AND ABILITIES
SUMMARY OF DUTIES:
To apply: please attach a resume and cover letter. Applications that do not have both of these and meet the requirements will not be considered.
Job Type: Full-time
Benefits:
Experience level:
Schedule:
Education:
Experience:
License/Certification:
Ability to Relocate:
Work Location: In person
0 Contact Center Director jobs found in Bend, OR area