Contact Center Director jobs in Bend, OR

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Finance
  • Riverview Center for Growth
  • Springfield, OR FULL_TIME
  • Position: Director of Finance

    Start Date: ASAP

    Close Date: Until sufficient applications are received

    FTE: 1.0

    POSITION OVERVIEW

    The Finance Director will be an expert in financial management, passionate about our mission and confident in advising the management team in fiscal matters. This position reports to the Executive Director of the agency. The successful candidate will be a hands-on, compassionate manager able to lead and develop an internal team to support nonprofit financial accounting and reporting , long term financial health, grant management, and compliance with applicable laws and rules. .

    REPORTS TO: Executive Director

    RESPONSIBLE FOR: Payroll Specialist, accounting and billing team members.

    KNOWLEDGE, SKILLS AND ABILITIES

    • Minimum of a BA, with a related degree and 5-7 years of overall professional experience;
    • Masters degree in a related field and a combination of experience will also be considered
    • Demonstrated Non-Profit experience preferred
    • The ideal candidate has experience of final responsibility for the quality and content of all financial data, reporting and audit coordination for either significant program areas
    • Ability to translate financial concepts to – and to effectively collaborate with -- programmatic and fundraising colleagues who do not necessarily have finance backgrounds
    • Technology savvy with experience selecting and overseeing software installations and managing relationships with software vendors; knowledge of accounting and reporting software; ADP and Quickbooks Online experience is highly preferred
    • A successful track record in setting priorities; keen analytic, organization and problem solving skills which support and enable sound decision making
    • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external entities
    • A multitasker with the ability to wear many hats in a fast-paced environment
    • Personal qualities of integrity, credibility, and dedication to the mission of the agency

    SUMMARY OF DUTIES:

    • Analyze and present financial reports in an accurate and timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all donor segments, and oversee all financial, project/program and grants accounting.
    • Coordinate and lead the annual audit process, liaise with external auditors and the finance committee of the board of directors; assess any changes necessary.
    • Oversee and lead annual budgeting and planning process in conjunction with the Board of Directors and Executive Management ; administer and review all financial plans and budgets; monitor progress and changes; and keep executive leadership team abreast of the organization’s financial status.
    • Manage organizational cash flow and forecasting.
    • Manage Accounts payable and Accounts Receivable
    • Oversee agency billing and payroll
    • Reconcile monthly, all balance accounts and sub modules
    • Effectively communicate and present the critical financial matters to Board and agency Executive teams
    • Other essential functions and duties as assigned

    To apply: please attach a resume and cover letter. Applications that do not have both of these and meet the requirements will not be considered.

    Job Type: Full-time

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Retirement plan
    • Vision insurance

    Experience level:

    • 5 years

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Education:

    • Bachelor's (Required)

    Experience:

    • Accounting: 5 years (Required)

    License/Certification:

    • CPA License (Preferred)

    Ability to Relocate:

    • Springfield, OR 97477: Relocate before starting work (Required)

    Work Location: In person

  • 13 Days Ago

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Director of Nursing
  • Regency Redmond Rehabilitation and Nursing Center
  • Redmond, OR FULL_TIME
  • Position DetailsSalary: 115000.00 - 125000.00 AnnuallyShift: DAYStatus: Full TimeWelcome to our premier post-acute senior facility in Redmond, Oregon, where excellence meets compassion. We stand out w...
  • Just Posted

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RN - Women's and Children's Center - FT Nights
  • McKenzie Willamette Medical Center
  • Springfield, OR FULL_TIME
  • RN - Women's and Children's Center - FT Nights Job Summary: Patient assessment, high technological interventions, patient education, planning and coordinating all aspects of patient care. Qualificatio...
  • 1 Month Ago

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Call Center
  • Evergreen Family Medicine, PC
  • Roseburg, OR FULL_TIME
  • Benefits: 401(k) matching Dental insurance Health insurance Vision insurance Family Practice Call CenterEvergreen Family Medicine is committed to providing excellent care for your family with clinics ...
  • 5 Days Ago

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Medical Professional Business Partner Opportunity at Cascade Medical Spa and Laser Center
  • Cascade Medical Spa & Laser Center
  • Bend, OR PART_TIME,FULL_TIME
  • Cascade Medical Spa and Laser Center is seeking a motivated and entrepreneurial-minded medical professional to join our team as a partner in our thriving medical spa. We are looking for a licensed phy...
  • 1 Day Ago

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Head Start Center Aide
  • NeighborImpact
  • Bend, OR FULL_TIME
  • Description Are you looking to start a career in Early Childhood Education? Looking for an employer who will help you grow in experience and education? If you are interested in building on your experi...
  • 20 Days Ago

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0 Contact Center Director jobs found in Bend, OR area

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Senior Care Management Transformation Strategist - DSNP
  • PacificSource Health Plans
  • Bend, OR
  • ***Candidates must be located in the general Bend area*** This position will take lead role the development and implemen...
  • 4/26/2024 12:00:00 AM

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Administrative Assistant - Culinary
  • COCC
  • Bend, OR
  • Administrative Assistant - Culinary Below you will find details for the position including any supplementary documentati...
  • 4/26/2024 12:00:00 AM

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Fitness Attendant Level I - IV (Part Time, Temporary Hourly, Non-Benefited)
  • COCC
  • Bend, OR
  • Fitness Attendant Level I - IV (Part Time, Temporary Hourly, Non-Benefited) Below you will find details for the position...
  • 4/25/2024 12:00:00 AM

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Preschool Executive Director
  • Skylark Children's Academy
  • Bend, OR
  • Job Title: Executive Director Starting this summer, Skylark Children’s Academy is on the lookout for an enthusiastic and...
  • 4/23/2024 12:00:00 AM

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Area Operations Manager
  • TC Energy
  • Redmond, OR
  • Determined. Imaginative. Curious. If these are some of the ways you describe yourself - we want to learn more about you!...
  • 4/23/2024 12:00:00 AM

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Food & Beverage Front of House Supervisor
  • POWDR
  • Bend, OR
  • Job Description Current Hiring Rate:$24.00/hour(non-exempt, hourly role) Are you interested in delivering memorable expe...
  • 4/23/2024 12:00:00 AM

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Executive Director
  • Opportunity Foundation of Central Oregon
  • Redmond, OR
  • Opportunity Foundation of Central Oregon is seeking a mission-driven Executive Director to join our team! Key Details: P...
  • 4/22/2024 12:00:00 AM

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Retail Associate
  • Sunriver Resort
  • Bend, OR
  • Overview: Join our team and experience why Sunriver Resort was voted Top 100 Businesses to work for in Oregon! The Merch...
  • 4/22/2024 12:00:00 AM

Bend sits on the boundary of the Eastern Cascades Slopes and Foothills, a Level III ecoregion designated by the United States Environmental Protection Agency (EPA) in the U.S. states of Oregon, Washington, and California, and the Deschutes River Valley, a Level IV ecoregion within the Blue Mountains Level III ecoregion. The Deschutes River runs though Bend, where it is dammed to form Mirror Pond. Bend's elevation is 3,623 feet (1,104 m). According to the United States Census Bureau, the city has a total area of 33.27 square miles (86.17 km2), of which, 33.01 square miles (85.50 km2) is land ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$171,875 to $256,218
Bend, Oregon area prices
were up 2.5% from a year ago

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December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020