Contact Center Director jobs in Anderson, SC

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Y
Contact Center Associate
  • YMCA of Greenville
  • Greenville, SC PART_TIME
  • Overview

    The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

     

    The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.

     

    Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:

    • Free individual Y membership, with 75% discount on upgraded memberships.
    • 50% Discount on Programs, including Childcare, sports, and aquatics.
    • 20% Discount on Personal Training.
    • 12% Retirement Contribution once fully vested.
    • 403b Retirement Savings Plan.

    We are welcoming: we are open to all. We are a place where you can belong and become. 

    We are genuine: we value you and embrace your individuality. 

    We are hopeful: we believe in you and your potential to become a catalyst in the world. 

    We are nurturing: we support you in your journey to develop your full potential. 

    We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

     

    Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. 

    Responsibilities

    • Provides excellent service to members, guests, and program participants in the Association via the phone, contributing to member retention.
    • Must have Associational –wide knowledge of all Branch operations to answer questions of the members and/or guests.
    • Answer all questions responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
    • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
    • Maintain positive relations at all times with members, participants, and co-workers.
    • Applies all YMCA policies dealing with member services.
    • Registers and receipts monies for memberships and program participants.
    • Utilizes Y computers with skill and proficiency.
    • Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
    • Maintains a positive attitude and contributes toward a quality work environment.
    • Adhere to policies related to boundaries with consumers
    • Attend/complete required abuse risk management training
    • Adhere to procedures related to managing high-risk activities and supervising consumers
    • Follow mandated reporting requirements
    • Adhere to job specific abuse risk management responsibilities

    Qualifications

    • High school diploma or equivalent.
    • Minimum two years of experience in customer service environment.
    • Strong service orientation evident in enthusiastic, cooperative, and supportive disposition.
    • Exceptional verbal communication skills, specifically proper phone etiquette.
    • Excellent listening skills and attention to detail.
    • Prompt problem analysis and problem solving skills.
    • Demonstration of good judgment.

    The Contact Center is open 8am-7pm and assigned shift may depend on candidate’s availability. Position is for Monday through Friday, 4-5 hours per day for a total of 20-25 hours per week. Must be able & available to work during contact center hours

  • 19 Days Ago

L
Contact Center Manager
  • LifeMD
  • Greenville, SC FULL_TIME
  • About usLifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD co...
  • Just Posted

E
Contact Center Associate
  • Eye Health America LLC
  • Clemson, SC FULL_TIME
  • DescriptionNo Experience Needed!Bilingual Preferred: English/SpanishClemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in...
  • 1 Month Ago

E
Director of Counseling Center
  • Epworth Children's Home
  • Anderson, SC FULL_TIME
  • For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and pro...
  • 21 Days Ago

B
Teen Center Director (Lakeland)
  • Boys & Girls Club Crescent Region
  • Greenwood, SC FULL_TIME
  • Classification: Full-time; Monday-Friday 2pm-8pm; up to 30 hours a week; $15 an hour; PRIMARY FUNCTION: Responsible for overseeing the delivery of a comprehensive teen program for youth between the ag...
  • 4 Days Ago

B
Center Director at Large
  • Big Blue Marble Academy
  • Greenville, SC FULL_TIME
  • The Center Director at Large role performs a variety of duties within field operations. This role reports directly to the QA Manager and supports many aspects of the field operations team, including c...
  • 10 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Director jobs found in Anderson, SC area

F
Technical Director - McAlister Auditorium
  • Furman University
  • Greenville, SC
  • Welcome to Furman University's Career Site!IMPORTANT: Load all documents in the My Experience area under Resume/CV. This...
  • 3/29/2024 12:00:00 AM

F
Associate Director, Bridges to A Brighter Future
  • Furman University
  • Greenville, SC
  • Welcome to Furman University's Career Site! IMPORTANT: Load all documents in the My Experience area under Resume/CV. Thi...
  • 3/29/2024 12:00:00 AM

S
Project Manager
  • State of South Carolina
  • Richland, SC
  • Salary: $54,974.00 - $101,712.00 Annually Location : Richland County, SC Job Type: FTE - Full-Time Job Number: 163045 Ag...
  • 3/28/2024 12:00:00 AM

B
Project Manager
  • Birchwood School
  • Richland, SC
  • Job Responsibilities If your goal is to build a career that makes a difference and you have a passion for making a diffe...
  • 3/28/2024 12:00:00 AM

V
General Manager
  • VMV Capital Group
  • Greenville, SC
  • Job Description Job Description Position: General Manager Reports to: Director of Operations Hotel Profitability: Ensure...
  • 3/27/2024 12:00:00 AM

C
TRANSIT OPERATIONS MANAGER - 0124
  • City of Greenville, SC
  • Greenville, SC
  • Salary: $79,300.00 - $111,100.00 Annually Location : 100 W. McBee Street - Greenville, SC Job Type: Full Time Job Number...
  • 3/26/2024 12:00:00 AM

U
Chief Executive Officer (CEO - BH) - The Carolina Center
  • UHS
  • Greer, SC
  • Responsibilities About Universal Health Services One of the nation's largest and most respected providers of hospital an...
  • 3/25/2024 12:00:00 AM

N
Project Manager
  • NETWORK CONTROLS
  • Greer, SC
  • COMPANY OVERVIEW: Network Controls & Electric, LLC is a dynamic and rapidly growing organization at the forefront of com...
  • 3/25/2024 12:00:00 AM

Anderson is a city in and the county seat of Anderson County, South Carolina, United States. The population was 26,686 at the 2010 census, and the city was the center of an urbanized area of 75,702. It is one of the principal cities in the Greenville-Anderson--Mauldin Metropolitan Statistical Area, which had a population of 824,112 at the 2010 census. It is further included in the larger Greenville-Spartanburg-Anderson, South Carolina Combined Statistical Area, with a total population of 1,266,995, at the 2010 census. Anderson is just off Interstate 85 and is 120 miles (190 km) from Atlanta an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$162,455 to $242,170
Anderson, South Carolina area prices
were up 1.5% from a year ago

Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020