Contact Center Director jobs in Alabama

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

A
Contact center
  • Avadian Credit Union
  • Huntsville, AL FULL_TIME
  • Apply

    Senior Contact Center Advocate Full-Time

    Huntsville, AL

    Contact Center

    Apply

    Job Type

    Full-time

    Description

    Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits Package Work from Home Opportunity After Training Period

    Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we take as a company.

    Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life.

    That goes for our members and our employees. It's what defines us, builds us and ultimately attracts talented and remarkable people to our team.

    It's not enough to just work somewhere every day. We believe in working somewhere you love and somewhere you can make a difference.

    It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees. It is because of our great team that we are successful.

    We don't want to brag or anything, but it's pretty top notch.

    A Senior Contact Center Advocate will serve as a liaison between members and the Credit Union to assist members with their Credit Union needs.

    Provide account information to members, and promote and cross-sell Credit Union products and services.

    Functions and Responsibilities :

    Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries.

    Follow-up on services offered to each member in a timely manner.

    • Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
    • Access, input, and retrieve member information in core system and other supporting operating systems.
    • Make concerted effort to handle all matters at the first point of contact.
    • Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
    • Effectively manage time off the phones to meet job requirements.
    • Work on Saturdays as assigned
    • Perform other duties as assigned by the supervisor and officers of the credit union.

    Onsite training will be located in Hoover, AL (two weeks) and will continue in Huntsville, AL.

    Training Work Schedule : Onsite training is required (Monday - Friday 8 : 00 AM to 5 : 00 PM). A new hire will remain onsite then given the option to work hybrid or remotely after six months if they are in good standing and meeting minimum production standards.

    After Training Work Schedule :

    Shifts are available Monday - Friday from 7 : 00 AM to 6 : 00 PM.

    Saturday rotations are required from 9 : 00 AM to 1 : 00 PM.

    Requirements

    Basic Requirements :

    • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
    • Must be able to operate calculator, computer systems, phone / voice mail system, and all other equipment necessary to perform job.
    • Must have the proven ability to provide quality service to our members.
    • Must be able to understand the importance of positive voice tones and express oneself clearly.
    • Must be able to work in a fast-paced environment.

    Experience : Two to three years of related experience in a financial institution required.

    Experience : A high school education or GED.

    Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

    Avadian Credit Union is an Equal Opportunity Employer.

    Apply

    Avadian Credit Union - Contact Center - North AL Jobs

    View All Jobs

    Last updated : 2024-02-25

  • 1 Month Ago

A
Member Contact Center Agent
  • ASE Credit Union
  • Montgomery, AL FULL_TIME
  • Role Receives incoming calls and respond to members questions and/or requests. Presents additional products, services or resources to the members. Provides direct support services and resolves issues ...
  • 19 Days Ago

A
Contact center agent
  • ASE Credit Union
  • Montgomery, AL FULL_TIME
  • Role Receives incoming calls and respond to members questions and / or requests. Presents additional products, services or resources to the members. Provides direct support services and resolves issue...
  • 19 Days Ago

D
Contact Center Agent
  • Default Brand
  • Montgomery, AL FULL_TIME
  • Handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution Major Duties and Responsibilities Works with internal customers...
  • 24 Days Ago

A
Contact Center Representative
  • All In Credit Union
  • Daleville, AL FULL_TIME
  • ROLE: To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situati...
  • 3 Days Ago

S
Contact Center Supervisor
  • Sequence Health
  • Cullman, AL FULL_TIME
  • We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the train...
  • 7 Days Ago

M
Production Coordinator
  • Martin Foods, L.P.
  • Houston, TX
  • Job Type Full-time Description Objective This position is solely responsible for managing product flow from warehouse 6 ...
  • 3/28/2024 12:00:00 AM

P
Sr Paralegal, Corporate & Securities
  • PBF Energy, Inc.
  • Parsippany, NJ
  • Sr Paralegal, Corporate & Securities PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North Amer...
  • 3/28/2024 12:00:00 AM

I
Irsay Family YMCA - Specialty Prog Instructor II - Personal Training
  • Indymca
  • Indianapolis, IN
  • **Irsay Family YMCA - Specialty Prog Instructor II - Personal Training** Indianapolis, IN 46225, USA Req #1349 Monday, J...
  • 3/28/2024 12:00:00 AM

M
Quality Program Manager
  • Mazzella Companies
  • Lafayette, LA
  • Job Description Job Description Quality Program Manager (Regional positon) The Quality Program Manager is an integral pa...
  • 3/28/2024 12:00:00 AM

M
Quality Program Manager
  • Mazzella Companies
  • Saint Louis, MO
  • Job Description Job Description Quality Program Manager (Regional positon) The Quality Program Manager is an integral pa...
  • 3/28/2024 12:00:00 AM

C
JOB: Executive Director, Missouri Lottery
  • Careerbuilder
  • Jefferson City, MO
  • Date: June 23, 2022 Applications must be received by: July 21, 2022 Title: Executive Director Location: Jefferson City, ...
  • 3/26/2024 12:00:00 AM

K
Quality Lab Technician III
  • KAGOME INC
  • Osceola, AR
  • Description In addition to applying for the position, Kagome Inc. requires all applicants to take the PI Behavioral Asse...
  • 3/25/2024 12:00:00 AM

P
Application Systems Analyst
  • PHOENIX CLOSURES
  • Aurora, IL
  • POSITION SUMMARY: The primary responsibilities of the Application Systems Analyst will focus on analyzing business proce...
  • 3/25/2024 12:00:00 AM

Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state. Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$159,197 to $237,314

Contact Center Director in Erie, PA
It provides info relevant to small and large call centers.
January 03, 2020
Contact Center Director in New York, NY
Toward the end of the first 90 days, it may be time to initiate your vision for the center.
January 17, 2020
Contact Center Director in Macon, GA
The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
January 26, 2020