Who You Are

Justworks is seeking an experienced payments professional for one of our core operational areas to work collaboratively with several key teams within the company. Payment Processing Systems Manager will be responsible for assisting the Senior Manager of Payments in shaping the company’s payments strategy, proposing and implementing process and technology improvements, and coordinating with product and engineering teams to test new features and troubleshoot any system issues. You are someone who enjoys working with both operations and technology, bridging the gap between these two areas.

Customer centricity and ability to work cross-functionally are key attributes for this role. Our mission is to power the success of small businesses by being their trusted financial partner. The Payment Processing Systems Manager will team up with Payments Operations and Fraud Operations, product managers and engineers from all areas of the company, Accounting and Finance, Customer Success Organization, as well as Justworks Payroll and International entities to create and maintain successful features and programs for Justworks’ customers - both internally and externally.

Your Success Profile

What You Will Work On

• Leverage your payments expertise to provide thought leadership and insights into general industry needs and business needs for Justworks.
• Develop and scope both internal and customer-facing tools with product managers; speak as the voice of operations during scoping exercises.
• Assist in designing efficient processes for internal operations and drive development of tools to support them.
• Collect, suggest, and evaluate new feature requests from Payments Operations and Fraud Operations teams and work with the product teams to prioritize.
• Work with the engineering teams to test, document, and resolve bugs prior to new product or feature launch.
• Provide new product training for the Payments Operations and Fraud Operations teams (and other users when necessary).
• Be a resource for first responders for payments processing-related incidents; make and support complex payments-related decisions by utilizing all available data points, including your best judgment.
• Help to own and maintain internal resources center for Payments Operations and Fraud Operations policies and procedures, ensuring information is kept up-to-date.
• Serve as the payments subject matter expert to the entire company.
• Lead special projects and perform other related duties as assigned.

How You Will Do Your Work

As a Payment Processing Systems Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections).
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum 5 years of experience in payments and services, preferably to a diverse set of small and medium businesses from multiple industries.
• Operational knowledge of payment processing methods (ACH, RTP, Wires etc.), protocols and platforms at scale.
• Strong understanding of business fundamentals, experience in contributing to complex projects, with a keen interest in bridging the gap between people and technology. You aim to harmonize business objectives, user requirements, market trends, and customer satisfaction.
• Ability to work effectively in an environment of complexity, ambiguity, and changing priorities based on business needs.
• Advanced communication skills, including experience communicating effectively with different stakeholders and levels of management.
• Proactive, with a can-do attitude and strong interpersonal skills – comfortable working with and building consensus across all functions and levels of the organization.
• Familiarity with basic SQL, Jira, and Excel is a plus.

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $120,000.00 per year.

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