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Consumer Loan Servicing Supervisor jobs in West Virginia

Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Consumer Loan Servicing Supervisor jobs

B
Loan Servicing Specialist III
  • Bank of Charles Town
  • Charles Town, WV FULL_TIME
  • Full-Time

    Summary

    Performs administrative tasks to book and service Commercial loans, participations, renewals, and modifications, that contain a variety of complex loan structures. Performs Mortgage Escrow analysis and other various Consumer servicing tasks. All functions must be handled in accordance with established guidelines, compliance requirements, policies and procedures.

    Description

    Reports To: Loan Servicing Supervisor
    FLSA Status: Non-Exempt
    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Client Service
    • Ability to meet the public well and to deal effectively with their questions or problems.
    • Knows the Bank’s products and services thoroughly.
    • Looks for opportunities to explain, promote, or sell products or services.
    • Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
    • Serves as a model of excellent customer service to other employees.
    • Identify and cross-sell Bank products suitable to the customer’s needs.
    • Handles customer complaints or questions and determines the action to be taken to remedy the situation.
    Operations/Loan Functions
    • Books commercial loans including new loans, loan renewals, modifications, Participations, and SBA loans with a variety of complex structures, collateral, rates and terms onto the bank’s core processing system, ensuring quality, completeness and accuracy corresponding to the Loan Documentation and the Loan Approval.
    • Performs system file maintenance necessary for other Commercial or Consumer loan changes as requested or required.
    • Serves as Commercial Promissory Note custodian.
    • Work with other financial institutions to ensure accuracy of participation loan transactions and balances
    • Verifies incoming loan packages are complete with all required booking information, including proper approval when necessary.
    • Utilize knowledge and experience with loan computer system and loan policy to perform Quality Control review for the booking and file maintenance of Consumer loans.
    • Take steps necessary to perfect various types of loan collateral
    • Assist the Loan Servicing Supervisor with projects and procedure updates, and by making recommendations for process changes or enhancements to the Loan Servicing functions.
    • Work with commercial doc specialists and loan officers to resolve booking and maintenance issues.
    • Ensure Commercial collateral files are updated appropriately with maintenance records
    • Handles account reconcilement for various accounts.
    • Assist and screen customer problems and direct them accordingly
    • Process Commercial loan payoffs and corresponding collateral releases
    • Prepare monthly reports for certain insurance vendors
    • Perform escrow analysis.
    • Handles force placement of insurance as needed and flood insurance monitoring
    • Review E-Oscar and handle credit bureau disputes or corrections.
    • Handles updates to expiring collateral and expiring commercial insurance reports.
    • Learn other operational duties of department in order to provide backup assistance to the department
    • Other duties as assigned
    Security
    • Maintains neat and orderly work area and ensures that all negotiables and confidential records are properly secured each day.
    • Understands role in case of disaster or robbery, whether victim or bystander, and knows proper post-robbery procedures.
    • Professional appearance that evokes the customer’s trust.
    • Adheres to all bank policies and procedures and to internal controls and system access restrictions.
    CRITICAL SKILLS
    • Self Development: pursue additional education or training to remain current, improve knowledge, and diversify skills. The capacity to cross train in other areas is particularly helpful.
    • Customer confidentiality: never reveal or divulge customer information to anyone outside of the Bank.
    • Ability to relate, get along and work well with others in a team environment.
    • Ability to adhere to BCT’s core values: Integrity, Teamwork, Growth, Customer Commitment, Community Focus
    • Analytical: Ability to apply analytical skills for the purpose of implementing JHA enhancements as they relate to loans and to implement various proposals for complex commercial loan structures in our core processing system.
    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
    EDUCATION and/or EXPERIENCE
    High school diploma or general education degree (GED) with at least 5 years of retail, mortgage and commercial loan servicing experience. Courses offered by the American Institute of Banking (AIB) are desirable.
    KNOWLEDGE, SKILLS, AND ABILITIES
    • Position demands a person with a pleasant and professional personality, high degree of accuracy, attention to detail, good organization skills, and excellent customer service skills.
    • Ability to understand and carry out oral or written instructions and to request clarification when needed.
    • Must have basic skills in operating a computer, adding machine and typewriter.
    • Ability to read and interpret documents such as loan documents and procedure manuals.
    • Ability to demonstrate effective written and verbal communication skills
    • Ability to answer telephones and greet public in a friendly and courteous manner.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    SMOKE-FREE WORKPLACE
    BCT is a 100% smoke-free company.
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee may regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 20 pounds; and occasionally lift and/or move up to 50 pounds.
    This job description is not designed to cover or contain a comprehensive listing of all duties/responsibilities that are required of position. Duties/responsibilities may change or be assigned at any time with or without notice.
    BCT is an Equal Opportunity/Affirmative Action Employer
    BCT supports a workforce of diversity, equity, inclusion, and accessibility
  • 25 Days Ago
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B
Loan Servicing Representative
  • Bank of Charles Town
  • Charles Town, WV FULL_TIME
  • Full-Time Summary Performs administrative tasks to book and service home equity, mortgage and commercial loans in accordance with established guidelines and procedures. Description Reports To: Loan Se...
  • 1 Month Ago
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O
Consumer Loan Sales Specialist
  • OneMain Financial
  • Charleston, WV FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Speci...
  • Just Posted
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O
Consumer loan specialist
  • OneMain Financial
  • Charleston, WV FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Special...
  • Just Posted
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O
Consumer Loan Sales Specialist
  • OneMain Financial
  • Clarksburg, WV FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
  • 1 Month Ago
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O
Online Product Tester
  • Online Consumer Panels America
  • Virginia, WV FULL_TIME
  • Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of betwe...
  • 11 Days Ago
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About West Virginia

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Supervisor jobs
$52,883 to $76,028

Most Popular Cities in West Virginia for Consumer Loan Servicing Supervisor Jobs

What does a Consumer Loan Servicing Supervisor do?

Consumer Loan Servicing Supervisor in Longview, TX
A Consumer Loan Servicing Supervisor is a mid-level administrative position in a financial institution, and encompasses many facets of the loan coordination and streamlining the process.
January 01, 2020
Consumer Loan Servicing Supervisor in Chicago, IL
While uncommon, promotion from within makes becoming a Consumer Loan Servicing Supervisor possible with only a high school diploma or equivalent, however, this is rare and many financial institutions require at least an associate’s degree.
February 10, 2020
Consumer Loan Servicing Supervisor in New Britain, CT
A Consumer Loan Servicing Supervisor is responsible for the team of staff placed underneath them, supervising and instructing junior staff while maintaining the accuracy and integrity of the loan support data that is essential to properly assessing and evaluating credit worthiness.
February 24, 2020