Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
Position Purpose:
This position is responsible for providing support to the Residential lending servicing team. Primary responsibilities include booking of loans and modification agreements, payment processing, outgoing wires for loans, and follow up/tracking and scanning of final closing documents, as well as other duties requested by Supervisor.
Responsibilities:
Organizational Relationship:
This position reports to the Mortgage Servicing Manager.
Position Administration:
Job Code: Administrative Support Worker
FLSA: Non-Exempt
Requirements
Education and Certifications:
Skills:
Abilities: