Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
BASIC FUNCTION:
Process loan renewals, perform loan file maintenance, and process transactions required for quality loan servicing. Process paid out loans and charge-offs. Maintain loan documents in the banks imaging system and in paper format, where required. May manage the loan escrow process, review loan on-boarding and other account maintenance for accuracy and appropriateness. May research and respond to customer inquiries and credit reporting disputes in a timely and courteous manner. Provide back-up to escrow processing. All duties should be performed in accordance with established policies and procedures, with appropriate documentation of actions taken.
ESSENTIAL FUNCTIONS:
SKILLS, KNOWLEDGE, AND TRAINING:
WORKING CONDITIONS:
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