Consumer Loan Servicing Supervisor jobs in Seattle, WA

Intrust Funding is currently seeking a motivated, highly organized Loan Servicing Coordinator committed to delivering excellent customer service to join our dynamic team! The ideal candidate will be a self-starter capable of demonstrating exceptional attention to detail in a fast-paced, high-volume environment.

Intrust Funding is a leader in the private money lending industry in Washington state. Located in Bellevue, WA, we’ve been providing short-term loans to real estate investors across the state since 2009. We recognize that our people are the cornerstone of our success. Our team members not only enjoy outstanding benefits and professional growth opportunities, but also a culture focused on integrity, innovation, and camaraderie. Our achievements are a product of the collective teamwork and dedication of our employees, and we strive to reward collaboration and the pursuit of excellence.

Job Responsibilities:

- Serve as the primary loan servicing point of contact and effectively communicate with internal staff, third parties, and borrowers

- Provide outstanding customer service to borrowers regarding loan servicing inquiries, account-related questions, payment issues and other concerns

- Setup new loans in our loan servicing platform, accurately entering borrower information, loan terms and other relevant details

- Monitor and manage loan servicing timelines for borrower invoicing, extensions, etc.

- Process borrower payments, including recording payments received, applying payments to appropriate loan accounts and ensuring accuracy in payment application

- Monitor loan accounts for changes such as maturity date expirations, interest rate changes or borrower contact information updates, and updating the system accordingly

- Monitor delinquent accounts, contact borrowers regarding missed payments and send late notices.

- Ensure compliance with internal and bank policies regarding missed payments and loan default process

- Reconcile loan accounts regularly to ensure accuracy in balances and payments received

- Generate and prepare various reports, payment histories and account status summaries for management

- Assist Portfolio manager with construction draw disbursements according to internal policies

- Monitor loan extension timelines and accurately prepare loan extension agreements according to approvals provided by management

- Prepare loan payoffs for review by management, and assist with other documentation requests related to the refinance or sale of a borrower’s property

- Assist with closing loans out in loan software program, Salesforce and Quickbooks

- Collect/prepare necessary documents to request Full Reconveyances once loans are paid in full and follow up to ensure they are processed and recorded

- Provide administrative support to Financial Controller and assist with special projects and day-to-day responsibilities as required

- Perform accurate and efficient data entry in Quickbooks, Salesforce and loan software program

- Maintain accurate records of loan servicing activities, borrower correspondence regarding payments, etc.

Skills:

- Experience in lending, accounting or escrow preferred

- Ability to deliver exceptional customer service

- Strong written and verbal communication abilities

- Adept at effectively prioritizing tasks in a fast-paced environment

- Numerical aptitude and proficiency in basic mathematical concepts

- Highly organized with meticulous attention to detail

- Ability to manage high volume of loan accounts effectively and accurately

- Capacity to manage sensitive and confidential data with discretion and integrity

- Proficient in Quickbooks, Microsoft Office programs, Docusign and Salesforce

- Experience with The Mortgage Office a HUGE PLUS!

- Excellent computer/technology skills and the ability to learn new systems quickly

- Ability to demonstrate a friendly, positive, and professional demeanor.

COMPETITVE SALARY DOE.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Mortgage servicing: 1 year (Preferred)
• Bookkeeping: 1 year (Preferred)

Ability to Relocate:

• Bellevue, WA 98007: Relocate before starting work (Required)

Work Location: In person