Consumer Loan Servicing Supervisor jobs in Roanoke, VA

Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Senior Commercial Loan Servicing Representative
  • Wells Fargo
  • ROANOKE, VA FULL_TIME
  • At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    About this role:

    Wells Fargo is seeking a Senior Commercial Loan Servicing Representative as part of the Wholesale Lending Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com


    In this role, you will:

    • Service commercial real estate loans including construction and problem loans and may include commercial real estate agency loans.
    • Provide direct customer service and acts as primary servicing contact for the loan.
    • Support less experienced loan administrators in providing resolutions of inquiries and complaints.
    • Determine appropriate course of action and conduct investigative steps to fully identify customer issues.
    • Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team.
    • Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.
    • Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input.
    • Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage.
    • Provide subject matter expertise and interpretation of procedures to less experienced individuals.
    • Respond independently to complaints escalated at the highest level.
    • Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff.
    • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
    • Interact with internal customers.
    • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.


    Required Qualification:

    • 4 years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.


    Desired Qualifications:

    • Knowledge of Loan IQ, AFS, and ICMP.

    • General ledger experience.

    • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

    • Ability to navigate multiple computer systems, applications and utilize search tools to find information.

    • Exceptional verbal, written, and interpersonal communication skills.

    • Ability to work effectively, as well as independently, in a team environment.

    • Ability to work in a fast-paced deadline driven environment.

    • Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change.

    • Effective organizational, multi-tasking, and prioritization skills.

    • Sound knowledge of Microsoft Office (Work, Excel, & Outlook)


    Job Expectations:

    • Ability to work at one of our approved job posting locations.
    • Ability to work a hybrid schedule, at least 3 days a week working in office.

    Posting Locations:

    • 7711 Plantation Rd, Roanoke, VA 24019
    • 600 S 4th St, Minneapolis, MN 55415
    • 801 Walnut St, Des Moines, IA 50309

    #Commercialbanking

    Posting End Date: 

    3 Mar 2024

    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

    Drug and Alcohol Policy

     

    Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


  • 1 Month Ago

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Lead Business Execution Administrator, Consumer Collections and Servicing
  • Wells Fargo
  • Roanoke, VA FULL_TIME
  • About this role: Wells Fargo is seeking a Lead Business Execution Administrator to join the Business Implementation Management Comprehensive Review Team as part of Consumer Collections and Servicing (...
  • Just Posted

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Maintenance Technician- 3rd Shift
  • KIK Consumer Products
  • Salem, VA FULL_TIME
  • We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes, Pools, and Cars. When you join KIK Consumer Products, you’re joining a team who cares about the work we do ...
  • 18 Days Ago

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Maintenance Technician - ($3,000 Sign-On Bonus)
  • KIK Consumer Products
  • Salem, VA FULL_TIME
  • We Are KIK!We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes, Pools, and Cars.When you join KIK Consumer Products, you’re joining a team who cares about the w...
  • 5 Days Ago

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Forklift Operator-3rd Shift
  • KIK Consumer Products
  • Salem, VA FULL_TIME
  • Blow Mold Forklift Operator 3rd shift We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes, Pools, and Cars. When you join KIK Consumer Products, you’re joining ...
  • 1 Month Ago

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Consumer Safety Inspector
  • USDA Food Safety and Inspection Service
  • Lewisburg, WV FULL_TIME
  • Duties YOU WILL/MAY: Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting nonco...
  • 18 Days Ago

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0 Consumer Loan Servicing Supervisor jobs found in Roanoke, VA area

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Registered Nurse RN Newborn Nursery
  • Hiring Now!
  • Salem, VA
  • Description Introduction LewisGale Medical Center is committed to investing in the latest technology enabling nurses to ...
  • 4/25/2024 12:00:00 AM

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Registered Nurse OR
  • Hiring Now!
  • Salem, VA
  • Description ***UP TO $15,000 SIGN ON BONUS*** Introduction LewisGale Medical Center is committed to investing in the lat...
  • 4/25/2024 12:00:00 AM

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Registered Nurse RN Labor and Delivery PRN
  • Hiring Now!
  • Salem, VA
  • Description Introduction Do you have the PRN career opportunities as a(an) Registered Nurse RN Labor and Delivery you wa...
  • 4/25/2024 12:00:00 AM

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RN Emergency Room
  • Lewisgale Medical Center
  • Salem, VA
  • Description *Up to $15,000 Sign on bonus Introduction Do you want to be appreciated daily? Our nurses are celebrated for...
  • 4/25/2024 12:00:00 AM

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Clinical Nurse Coordinator CNC Med Surg Oncology
  • Hiring Now!
  • Salem, VA
  • Description Introduction Do you have the career opportunities as a Clinical Nurse Coordinator you want with your current...
  • 4/25/2024 12:00:00 AM

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Registered Nurse RN PRN Progressive Care Unit
  • HCA
  • Roanoke, VA
  • Introduction Do you want to join an organization that invests in you as a Registered Nurse? At LewisGale Medical Center,...
  • 4/22/2024 12:00:00 AM

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Operations Support Specialist I
  • Farm Credit
  • Roanoke, VA
  • Location: Roanoke, VA or Verona, VA Operational Support works closely with the branch and loan processing team to provid...
  • 4/22/2024 12:00:00 AM

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Swartz Creek Warehouse Worker-Temporary Full-Time- $16.67hr
  • General Motors Company
  • Roanoke, VA
  • Swartz Creek Warehouse Worker-Temporary Full-Time- $16.67hr **Description** Warehouse Team Members are hardworking and a...
  • 4/22/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Supervisor jobs
$54,293 to $78,056
Roanoke, Virginia area prices
were up 1.2% from a year ago

Consumer Loan Servicing Supervisor in Ogden, UT
Large financial institutions with a focus on lending employ the vast majority of Consumer Loan Servicing Supervisors.
February 15, 2020
Consumer Loan Servicing Supervisor in Minneapolis, MN
Banks, credit unions, mortgage brokers and private lending firms have a staff that can range into the tens of thousands of employees, and it is key that someone is on hand to assist and coordinate the efforts of the support staff, ensuring a highly efficient and profitable loan.
February 06, 2020
Consumer Loan Servicing Supervisor in New Britain, CT
A Consumer Loan Servicing Supervisor is responsible for the team of staff placed underneath them, supervising and instructing junior staff while maintaining the accuracy and integrity of the loan support data that is essential to properly assessing and evaluating credit worthiness.
February 24, 2020