Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
Loan Servicing Specialist
Classification: Non-Exempt
Reports to: Post-Closing Team Lead
Summary/Objective
The Loan Servicing Specialist is responsible for handling loan support tickets and phone support for bank employees, as well as routine servicing tasks for booked loans.
Primary Functions
Secondary Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Supervisory Responsibility
This position does not have any supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is a largely sedentary role, requiring use of typical office equipment such as a computer and phone; however, occasional bending, stooping, and stretching may be required as well as the ability to lift up to 10 pounds. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
Travel is not expected for this position.
Required Education and Experience
Preferred Education and Experience
AAP/EEO Statement
Citizens National Bank is an equal employment opportunity employer and complies with all applicable laws and regulations regarding affirmative action and equal opportunity and does not illegally discriminate against anyone protected by law because of that persons race, color, religion, sex, national origin, age, or the individuals status as a veteran or a qualified disabled individual.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.