Consumer Loan Servicing Supervisor jobs in Mississippi

Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Loan Servicing Specialist
  • Citizens National Bank
  • Meridian, MS FULL_TIME
  • Job Description
    Loan Servicing Specialist

    Classification: Non-Exempt

    Reports to: Post-Closing Team Lead

    Summary/Objective

    The Loan Servicing Specialist is responsible for handling loan support tickets and phone support for bank employees, as well as routine servicing tasks for booked loans.

    Primary Functions

    1. Loan Help Desk tasks include, but are not limited to the following;
      • Pipeline management (within the loan ticketing system)
      • Use of a ticketing system to promptly assign tickets to appropriate personnel
      • Timely completion of any tickets received
      • Properly documenting tickets according to bank procedures
      • Some examples of Help Desk tasks may include processing special payments, researching to clear unposted transactions, updating customer loan records, and working on Credit Bureau disputes.
    2. Escrow Maintenance tasks include, but are not limited to the following:
      • Communicating with insurance companies and city/county offices as required
      • Offering customer support as needed
      • Payment of taxes and insurance
      • Run escrow analysis statements
    3. Processing paid-out loans (removal of tracking, the release of collateral, etc.)
    4. Open and distribute mail
    5. Assist with the processing of invoices and submission for payment.
    6. Send Adverse Action notices.
    7. Tracking of mortgage trailing documentation, ensuring timely receipt and delivery to investors as required
    8. Customer Service – Ensure that the customer experience exceeds expectations by being courteous, exuding confidence and professionalism, and finding prompt resolutions to any issues and/or requests.

    Secondary Functions

    1. Cross-train to back up other positions as needed.

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    Supervisory Responsibility

    This position does not have any supervisory responsibilities.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk or hear. This is a largely sedentary role, requiring use of typical office equipment such as a computer and phone; however, occasional bending, stooping, and stretching may be required as well as the ability to lift up to 10 pounds. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus.

    Position Type/Expected Hours of Work
    This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

    Travel
    Travel is not expected for this position.

    Required Education and Experience

    1. High School graduate or GED.
    2. Must have good oral and written communication skills.
    3. Working knowledge of Microsoft Office products, specifically Word and Excel.

    Preferred Education and Experience

    1. Post High School Education or related experience.
    2. Loan experience including; loan documentation, operations, and servicing.
    3. Knowledge of government lending regulations.

    AAP/EEO Statement
    Citizens National Bank is an equal employment opportunity employer and complies with all applicable laws and regulations regarding affirmative action and equal opportunity and does not illegally discriminate against anyone protected by law because of that person’s race, color, religion, sex, national origin, age, or the individual’s status as a veteran or a qualified disabled individual.

    Other Duties
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • 8 Days Ago

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Loan Servicing Specialist
  • Citizens National Bank of Mississippi
  • Meridian, MS FULL_TIME
  • Job Description Loan Servicing Specialist Classification: Non-Exempt Reports to: Post-Closing Team Lead Summary/Objective The Loan Servicing Specialist is responsible for handling loan support tickets...
  • 8 Days Ago

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Loan Servicing Specialist - Capital Markets
  • Farm Credit Network
  • Ridgeland, MS FULL_TIME
  • JOB DESCRIPTION The Loan Servicing Specialist will focus on producing high quality, detailed work based on established standards, guidelines, and procedures. This position is responsible for monitorin...
  • 24 Days Ago

1
Consumer Loan Specialist
  • 1st Heritage Credit
  • Hattiesburg, MS FULL_TIME
  • Overview We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Consumer Loan Specialist assists both new and e...
  • 19 Days Ago

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Consumer loan specialist
  • OneMain Financial
  • Hope, MS FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Special...
  • 19 Days Ago

1
Consumer Loan Specialist
  • 1st Heritage Credit
  • Meridian, MS FULL_TIME
  • Overview We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Consumer Loan Specialist assists both new and e...
  • 20 Days Ago

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Supervisor jobs
$52,340 to $75,242

Consumer Loan Servicing Supervisor in Longview, TX
A Consumer Loan Servicing Supervisor is a mid-level administrative position in a financial institution, and encompasses many facets of the loan coordination and streamlining the process.
January 01, 2020
Consumer Loan Servicing Supervisor in Chicago, IL
While uncommon, promotion from within makes becoming a Consumer Loan Servicing Supervisor possible with only a high school diploma or equivalent, however, this is rare and many financial institutions require at least an associate’s degree.
February 10, 2020
Consumer Loan Servicing Supervisor in New Britain, CT
A Consumer Loan Servicing Supervisor is responsible for the team of staff placed underneath them, supervising and instructing junior staff while maintaining the accuracy and integrity of the loan support data that is essential to properly assessing and evaluating credit worthiness.
February 24, 2020