Consumer Loan Servicing Supervisor jobs in Lacey, WA

• Oversee the sub-servicer policies and implementation of policies in order to ensure the Commission is achieving prescribed regulatory, GSE and Agency requirements while supporting customer service levels.
• Assists with quality control of loan files and development of quality control policies and procedures.
• Coordinate and prioritize the review of all aspects of the loan administration cycle including loan onboarding, borrower requests, transfer of servicing notifications, payment processing, credit reporting, escrow account functions, force-placed insurance notifications, payoffs, timely payments of MIP and PMI, collection activities, loss mitigation including claims processing and property preservation.
• Work with the sub-servicer to ensure profitability measurements are met. Develop and direct the timely review and reporting of servicing quality metrics. Develop and work with vendors to create strong working relationships are fostered.
• Conduct and document real time monitoring and testing to ensure both qualitative and quantitative performance standards are being met.  Work with the Finance Division on investor reporting and reconciliation.
• Provide vendor oversight as required by the Division’s policies and the requirements of Fannie Mae, Freddie Mac, and the Agencies. Use independent judgment to evaluate servicing and sub-servicing actions to ensure they are compliant with investor guidelines.
• Assist in developing and delivering training to current staff on all aspects of loan servicing administration and quality control monitoring and oversight. 
• Produce quality control reports for the Division Director regarding performance of the sub-servicer in meeting investor guidelines, and state, federal regulations.  Create plans to mitigate reputational, compliance, and financial risk. Implement and execute the Sub-servicing Oversight Program elements such as: Annual Certification, Quarterly Monthly Performance Scorecard, Complaints Monitoring and Internet Search, Transaction Monitoring – Compliance, Monthly Call Monitoring, Financial Management, and Complimentary User Controls.

• Five years of servicing or subservicing oversight experience with Fannie Mae, Freddie Mac, Ginnie Mae, and HUD.
• Extensive knowledge of agency and investor servicing requirements.
• Extensive experience with Fannie Mae, Freddie Mac, and HUD servicing requirements and quality control processes. 
• Possess strong computer skills, a strong customer service focus, and a positive attitude.
• Working knowledge of the Commission’s loan program and down payment assistance programs preferred.

Application Procedures:

Interested applicants should apply by submitting a current resume, a complete list of three or more professional references, and a letter of interest specifically addressing the qualifications listed in this announcement by email (our preferred method), fax or postal service to:

Cindy Felker, Human Resources

Washington State Housing Finance Commission

1000 2nd Ave., Suite 2700

Seattle, WA  98104

Voice/Message: (206) 287-4402 OR 1-800-767-HOME      Fax: (206) 587-5113

E-mail: cindy.felker@wshfc.org             Web Site: http://www.wshfc.org

 Applicants are encouraged to apply as soon as possible.  The recruitment process will remain open until filled; however, the review process will begin April 10, 2024.  

Please complete the Applicant Profile Form posted on our website and submit with your application materials.  The completion of this form is voluntary.  

To qualify and receive veteran’s preference, you must attach a copy of the discharge, DD214 or NGB Form 22, with your application materials. Please include your name and preferred pronouns in your application to ensure we address you appropriately throughout the application process. 

By submitting the application materials, you are indicating that all information is true and correct to the best of your knowledge. You understand that the Housing Finance Commission may verify information and that untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.  

The Washington State Housing Finance Commission is committed to providing equal employment, job assignments and promotional opportunities to all qualified applicants and employees. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. We are committed to providing reasonable accommodation to all staff as needed. Women, black, Indigenous and people of color, persons with disabilities, persons over 40 years of age, all honorably discharged veterans and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application process or this announcement in an alternative format may contact Cindy Felker at cindy.felker@wshfc.org, or at 206-287-4402.