Consumer Loan Servicing Supervisor jobs in Georgia

Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Loan Servicing Supervisor
  • Ameris Job Board
  • Atlanta, GA FULL_TIME
  • Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

    Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

    The Loan Servicing Supervisor is responsible for advanced knowledge of loan operations functions, including Commercial, Construction, and Consumer Loans. The position aligns and develops a team to achieve high performance, implements initiatives and oversees attainment of objectives while demonstrating the Ameris Vision, Purpose, Expectations and Values. This includes, but is not limited to, analyzing and researching general ledger for outages, QC review of the incoming payments process received via electronically or via check, review loans on Core System for accurate payment setup, research returned payments, review various reports, and servicing of specialty lending products such as Participations, Syndications, and SWAP transactions. The position also assists with training, recruiting, special initiatives, new loan conversions and supports other areas within Loan Operations. Performs other projects and duties as assigned.    

    Essential Functions, Duties, and Responsibilities:

    ·      Supervises daily operations of the Loan Servicing Team.

    ·      Recruits, coaches, leads, motivates and develops Loan Servicing Technicians.

    ·      Delegates and ensures work completion and accuracy, monitors work flow, volume and timelines; expedites efforts as needed to meet demands and service level agreements.

    ·      Responsible for optimizing use of resources to meet staffing needs and service levels.

    ·      Trains and educates employees on loan servicing policies, procedures and processes.

    ·      Monitors and ensures proper utilization of software applications to track, monitor, update and maintain status and records.

    ·      Oversees implementation of process and system enhancements, assessing impact and delivering training.             

    ·      Monitors individual and team results and adherence to organizational policies and procedures to identify performance trends, oversee compliance and lead attainment of goals.

    ·      Works to understand the root causes of complex issues; identifies and implements resolutions.

    ·      Documents results and prepares reports for senior management.

    ·      Maintains compliance with internal controls, operational procedures, and risk management policies.

    ·      Monitors the customer experience by assessing customer feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.

    ·      Performs and validates calculations, including interest and payoffs.

    ·      Assist with reviews and updates to departmental procedures and assist management with process improvements.

    Required Knowledge, Skills and Competencies:

    ·      Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor and retain a high performing team.

    ·      Ability to effectively express self, using language and grammar in a professional manner.

    ·      Ability to plan, schedule and organize schedules and workloads to achieve strategic goals within or ahead of established time frames.

    ·      Advanced ability to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.

    ·      Ability to provide a high level of interactive service to others, building relationships and addressing identified needs.

    ·      Advanced computer skills and proficiency in Microsoft Office Suite products.

    ·      Thorough knowledge of banking compliance policies and procedures.

    ·      Able to analyze and record detailed information and produce accurate, high quality work products.

    ·      Thorough knowledge of financial covenants, business entities, standard and non-standard loan products.

    ·      Thorough knowledge of loan compliance policy.

    ·      Able to manage, analyze, read, and interpret complex loan documents.

    ·      Able to perform accurate calculations and transactions.

    Industry and Work Experience:

    ·      6 or more years of Loan Servicing experience or similar field required.

    ·      Supervisory or leadership experience strongly preferred.

    Academic:

    ·      High school diploma or GED required.

    ·      Bachelor’s degree or equivalent combination of education and experience strongly preferred.

    Benefits Available to Employees:

    Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

    • Medical, Dental and Vision Insurance
      • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
    • Life Insurance provided at no additional cost to employees
    • Accidental Death & Dismemberment Coverage
    • Long-Term Disability Coverage
    • Paid Sick and Vacation Leave
    • 11 Holidays
    • Volunteer/Service Day
    • Employee Stock Purchase Plan
    • 401(k) Retirement Plan
    • Ameris Bank matches 50% of your first 8% of contributions to the plan
    • Flexible Spending Accounts
    • Health Savings Account
    • Health Reimbursement Arrangement
    • Supplemental Life & Other Insurance Plans
    • Identity Theft Protection
    • Pet Insurance
    • Legal Insurance
    • Employee Assistance Program
    • Employee Advocacy Program 
    • Tickets at Work (Entertainment discounts for Ameris Bank Employees)
    • Wellness Discounts for Medical Premiums and Other Rewards 
    • Employee Referral Incentive
    • Education Assistance
    • Employee Resource Groups 

    Banking Advantages for Employees:

    In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

    • Free Interest Checking
    • Free Safe Deposit Box
    • Free Money Orders, Travelers’ Checks and Cashier Checks
    • Discount on Mortgage Origination Fee
    • Free Online Banking and Free Unlimited Online Bill Payment
    • Employee Banking Perks

    Disclaimer:

    The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

    All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

  • 8 Days Ago

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Area Manager in Training- Atlanta
  • Consumer Loan Careers
  • Atlanta, GA FULL_TIME
  • Job Scope: As an Area Manager in Training, you will learn all aspects of our business while working side by side with our professional branch teams. When your opportunity to lead an Area is presented,...
  • 11 Days Ago

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Loan Servicing Specialist
  • Morris Bank
  • Dublin, GA FULL_TIME
  • SUMMARY Process closed loans and daily maintenance of all loans. ESSENTIAL FUNCTIONS Booking of mortgage loans Daily processing of payments received in the mail Daily maintenance of all loan types Bal...
  • 4 Days Ago

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Loan Servicing Agent I
  • Team Georgia Careers
  • Decatur, GA FULL_TIME
  • ABOUT US The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state...
  • 18 Days Ago

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Loan servicing representative
  • Sun West Mortgage Company Inc.
  • Atlanta, GA FULL_TIME
  • Sun West is a nationwide full-service mortgage lender with 40 years of experience and is proudly family-owned. We are looking for a Customer Service Representative that will act as the liaison between...
  • 1 Month Ago

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Loan Servicing Agent I
  • Georgia state government
  • Decatur, GA FULL_TIME
  • ABOUT US The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state...
  • 1 Month Ago

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Construction Development Manager - Multi Family
  • HCC Construction Consultants & Recruiting Services Inc.
  • Charlotte, NC
  • Seeking Development Manager to manage all phases of the development of Multi Family projects in Charlotte, North Carolin...
  • 3/28/2024 12:00:00 AM

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Mortgage Processor
  • StraussGroup, Inc.
  • Voorhees, NJ
  • Our client, a Fortune 500 Top 5 US Homebuilder, is continuing to grow. As a Mortgage Loan Processor, your customer servi...
  • 3/28/2024 12:00:00 AM

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Mortgage Processing Manager
  • Open House Lending Corporation
  • Nottingham, MD
  • Job Description Job Description As a mortgage processing manager, you will manage the processing dept, work with our bor...
  • 3/28/2024 12:00:00 AM

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Inside Sales Specialist - Mortgage Loan Coordinator
  • Top Flite Financial, Inc.
  • Pittsburgh, PA
  • Who should apply? Qualified applicants would be local to the Pittsburgh Metropolitan area as this is an on-site position...
  • 3/27/2024 12:00:00 AM

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Real Estate Transaction Coordinator
  • Eclipse Real Estate Group
  • Tucson, AZ
  • Description We are searching for a transaction coordinator to assist our real estate team. You'll manage all administrat...
  • 3/27/2024 12:00:00 AM

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Commercial Loan Documentation Specialist
  • Lucro Commercial Solutions, LLC
  • Tallahassee, FL
  • Start the new year off right and join a dynamic team of professionals! Who you are: Someone with a loan documentation ba...
  • 3/26/2024 12:00:00 AM

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Operations & Sales | Career Changers & Entry Level | Nashville
  • Mortgage Career Exchange
  • Nashville, TN
  • Are you a team player? Goal oriented? Do you have high energy? Are you an Overachiever and Competitive? Amazing opportun...
  • 3/25/2024 12:00:00 AM

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Senor Accountant (Commercial Real Estate)
  • Pinnacus
  • Boca Raton, FL
  • Job Description Job Description A national commercial real estate company is hiring a Senior Accountant to join their te...
  • 3/24/2024 12:00:00 AM

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Supervisor jobs
$56,949 to $81,868

Consumer Loan Servicing Supervisor in Longview, TX
A Consumer Loan Servicing Supervisor is a mid-level administrative position in a financial institution, and encompasses many facets of the loan coordination and streamlining the process.
January 01, 2020
Consumer Loan Servicing Supervisor in Chicago, IL
While uncommon, promotion from within makes becoming a Consumer Loan Servicing Supervisor possible with only a high school diploma or equivalent, however, this is rare and many financial institutions require at least an associate’s degree.
February 10, 2020
Consumer Loan Servicing Supervisor in New Britain, CT
A Consumer Loan Servicing Supervisor is responsible for the team of staff placed underneath them, supervising and instructing junior staff while maintaining the accuracy and integrity of the loan support data that is essential to properly assessing and evaluating credit worthiness.
February 24, 2020