Consumer Loan Servicing Supervisor jobs in Eugene, OR

JOB SUMMARY

This position is responsible for making sure that the collateral is perfected, all documents are received and properly imaged, insurance is tracked, paid loans are processed, and other post loan closing duties. The position works closely with the other members of the Loan Support team. This position requires close interaction with other departments and branches in a tactful and positive manner.

JOB SPECIFICATIONS (Applicant must qualify under the following specifications)

• Education: High School Graduate or equivalent
• Experience: One year of banking experience with background experience in the lending field preferred

ESSENTIAL FUNCTIONS

• Receive, review, and scan original documents and e-signed documents to imaging system
• Create, setup, and maintain physical loan files
• Review and process Loan Support pending ticklers and post close loan documents
• Process and review post close lender pending tickler documents
• Review files and loan imaging for completeness
• Process DMV paperwork to perfect titles
• File and amend UCC Filings, as needed
• File and process UCC and Fixture Filing Continuations, as needed
• Track hazard insurance policies and force place
• Track flood insurance policies and force place when required by regulation
• Review and process flood map notifications from vendor to ensure compliance
• Processing paid loans and collateral releases
• Receive adverse action files then prepare and mail adverse action letters when required
• Collect and review HMDA loan data for reporting
• Process payments for property taxes through tax tracking vendor
• Prepare delinquent property tax notifications
• Maintain retention standards for loan related documentation
• Perform certifications, as needed
• Assist with incoming calls and messages from clients, customers, and bank personnel
• Backup to print and send loan payment notices to clients
• Backup to verifying and processing loan related invoices
• Be familiar with, and adhere to, regulatory compliance policies and procedures relating to this position
• Be knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
• Follow all Bank compliance policies and procedures relating to this position
• Other duties and special projects as assigned

• Responsible to the Loan Support Team Leader for the fulfillment of functions and responsibilities.
• Contact with co-workers and the public in a professional manner that will enhance the overall marketing effort of the bank.

Demonstrated Skills/Experience:

• Willingness to work onsite in the Eugene office
• Knowledge of commercial and consumer loan documentation
• Knowledge of loan systems and documentation
• Ability to learn and apply applicable regulations regarding lending and bank policies
• Experience in Word, Excel, and Outlook
• Ability to organize, utilize, and understand resources used for processes and regulations
• Ability to communicate by phone, email, and face to face in an effective manner
• Competency in providing exemplary client services in a professional manner
• Ability to tolerate elevated levels of stress
• Ability to adapt quickly to changing tasks, procedures, and priority levels of the workload
• Competency in communication with tact and diplomacy
• Ability to work with others in a positive, cooperative manner that supports a team environment
• Ability to lift 30 pounds if necessary
• Ability to transport, manage, organize, and store physical files
• Ability to sit or stand for long periods
• Ability to work full-time hours as scheduled

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

• Be Genuine—Conduct yourself in a consistent, honest, and compassionate manner
• Work Ethic— Be willing to go the extra mile for the client, whether internal or external
• Influence—Be an active player in participating, building, and contributing to service
• Continuous Learning—Commit to gaining knowledge, skills, and experience on an ongoing basis to better serve the client, increase personal satisfaction, and improve the Bank
• Team Play—We win together. Individuality is encouraged to advance and enrich the work of the team
• Problem Solving—Being creative, problem-solving mentality to every situation. See alternative, take initiative, and assume responsibility for your actions
• Communication—Keep other informed and up to date. Actively listen and learn from each other.
• Have a Sense of Community—We passionately believe that we’re only as strong as the communities we serve, and your involvement is an important part of who we are.

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.