Consumer Loan Servicing Supervisor jobs in Cuyahoga Falls, OH
Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Consumer Loan Servicing Supervisor jobs
- Westfield Bank
-
Seville, OH
FULL_TIME
-
Location: Seville
Full Time In-Office
Manager: Nikki Nagy
Loan Servicing Administrator 1 Job SummaryThe Loan Servicing Administrator 1 is responsible for the timely and accurate processing of loan payments, payoffs, and escrow payments. Provides loan servicing support including, but not limited to the following: generates and review reports, mails customer statements, prepares loan modifications and responds to customer inquiries. Responsible to provide superior customer service to all Westfield Bank customers, both internal and external.
Essential Functions (primary functions and/or reasons the job exists in order of importance)- Provides superior customer service to all Westfield Bank customers through timely and accurate processing of loan payments and payoff.
- Processes and posts payments for all areas of the Bank the day they are received, including Premium Finance, Commercial, Consumer and Mortgage loans utilizing Input 1, Shazam and COCC. Notifies management daily of any exceptions.
- Prepares accurate Bank deposits for all loan related checks daily.
- Generates, reviews and distributes Digital Archive reports including, but not limited to, maturity reports, unapplied funds reports, rate change reports, and late notice reports.
- Provides professional customer service to all incoming loan related emails from internal and external customers; responsible for error resolutions, account research, and responding to all emails received within 24 hours of receipt. Tracks and resolves issues using COCC Contact Manager.
- Processes loan payoffs, which includes preparation of the closed loan checklist.
- Tracks and resolves all customer inquiries and complaints received through Bank phone calls, voice mail, contact manager, and email to ensure exceptional customer resolution.
- Maintains awareness, understanding and compliance with the Bank’s internal policies and procedures, laws, and regulations appropriate for this position.
- Provides assistance in response to regulatory and internal/external audit requests.
- Travels occasionally in order to participate in special assignments, training, and/or travel between office locations.
Desired Qualifications/Experience/Certification/Education (in order of importance)- 1 years of relevant banking and/or business experience.
- 1 years of customer service-related work experience.
- Experience being accurate with a focus on attention to details via previous work assignments.
- Experience with Microsoft Windows, Outlook, Excel, and loan servicing systems or transferable software packages.
- Excellent oral, written and interpersonal communication skills resulting in the ability to interact with all levels of management and employee population.
- The ability to work occasional overtime for special projects, when necessary.
- High school diploma, GED, or demonstrated commensurate experience.
Physical Requirements (specific to the role)The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.- Ability to work effectively in an office environment for 40 hours per week (including sitting, standing and working on a computer for extended periods of time).
- Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc.
- Ability to travel as required.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
We are an equal opportunity employer/minority/female/disability/protected veteran. - 1 Month Ago
- Dev
-
Uniontown, OH
FULL_TIME
- Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communitie...
- 18 Days Ago
- OneMain Financial
-
Cuyahoga Falls, OH
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Speci...
- Just Posted
- OneMain Financial
-
Cuyahoga Falls, OH
FULL_TIME
- At OneMain , Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specia...
- Just Posted
- OneMain Financial
-
Akron, OH
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
- 9 Days Ago
- Technical Consumer Products Inc
-
Aurora, OH
FULL_TIME
- Summary The Business Systems Analyst is responsible to develop thorough knowledge in the design, implementation, operation and support of specific business applications and/or supporting technologies ...
- 10 Days Ago
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- Cuyahoga Falls, OH
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0 Consumer Loan Servicing Supervisor jobs found in Cuyahoga Falls, OH area
- Mortgage Career Exchange
-
Cleveland, OH
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-
Stow, OH
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- 4/25/2024 12:00:00 AM
- RemX
-
Cleveland, OH
- Job Description Job Description Direct Placement Mortgage Loan Processor 100% onsite- Cleveland, OH Growing home buildin...
- 4/24/2024 12:00:00 AM
- Mortgage Career Exchange
-
Cleveland, OH
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- Lincoln Electric
-
Euclid, OH
- Lincoln Electric is the world leader in the design, development and manufactureof the highest quality arc welding produc...
- 4/22/2024 12:00:00 AM
- Arbors at Stow
-
Stow, OH
- Medication Aide Training - Must be a State Tested NursingAssistant! Medication Aide Leading Market Wages - Starting at $...
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- Hiring Now!
-
Alliance, OH
- Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Ar...
- 4/21/2024 12:00:00 AM
- Community Choice Financial Family of Brands
-
Akron, OH
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 4/18/2024 12:00:00 AM
About Cuyahoga Falls, Ohio
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