Consumer Loan Servicing Supervisor jobs in Auburn, WA

Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Consumer Loan Specialist
  • TAPCO Credit Union
  • Tacoma, WA FULL_TIME
  • Description

    Position Purpose

    The Consumer Loan Specialist provides critical support to the lending team by delivering exceptional member service when obtaining consumer loans.  As a Consumer Loan Specialist, you will assist with timely processing and closing of our members’ direct and indirect consumer loans. This role will focus their efforts on building relationships with existing TAPCO members, providing cross sale opportunities and ensuring excellent member service. 



    Base Expectations

    Embraces and lives TAPCO's Values.

    • We are People-Centric
    • We are Curious
    • We are Inclusive
    • We are Collaborative
    • We are a Trusted Partner


    Core Competencies

    Member Focus: Build strong relationships inside and outside the organization while delivering member-centric solutions.

    Instills Trust: Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.

    Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances.

    Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty.



    Position Responsibilities

    • Collaborate with internal departments and members to develop and drive cross sales to capture market opportunities through promoting, explaining and cross selling credit union products and services, including but not limited to GAP, Mechanical Breakdown Coverage, payment protection and other loan and deposit products to enhance member relationships with TAPCO and deliver superior member service.
    • Maintain a comprehensive knowledge of and adhere to all credit union policies, procedures, products and services to enhance member relationships with TAPCO. 
    • Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow.
    • Serve as the processor and primary contact for all parties involved on each consumer loan from decision to closing. Uncover and address member needs utilizing a comprehensive understanding and knowledge of credit union products and services and clearly communicating appropriate recommendations based on member needs.
    • Works with staff to resolve exceptions. Contacts members, dealerships, and branch personnel to gather information to aid in timely processing and loan completion.
    • Prepare and review executed loan documents and disburse/fund loan proceeds according to loan approval, as well as prepare and mail any necessary welcome packets. Performs outbound business development to deepen and retain member relationships through outbound calling to current and potential members.
    • Serves as Credit Union advocate, representing TAPCO in a courteous and professional manner by conducting oneself appropriately at all times in manner, dress and actions. Maintains and projects the Credit Union’s professional reputation.
    • Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
    • Contributes to the success of the department with a willingness to assume other responsibilities and provides back up assistance as required or assigned.

    Requirements

     Position Qualifications: 

    • High School diploma, or equivalent.
    • One to two years previous financial institution new account, member service and consumer loan experience.
    • Knowledge of state/federal contract law and lending regulations.  
    • Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.
    • Ability to use related computer software, Microsoft Office products, and business equipment.
    • Ability to communicate effectively over the phone with members and all parties involved to ensure deadlines are met.
       

    Position Working Conditions

    • The work environment is an office setting.  
    • Movements frequently and regularly required using the wrists, hands and/or fingers. 
    • Frequently required to sit and stand for longer periods of time.
    • Works under tight time constraints.


    Salary Range: $20.37 - $25.46 per hour



    Benefits

    TAPCO offers a comprehensive benefit package:

    • 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees. 
    • 50% Employer-paid spouse coverage.
    • 65% Employer-paid dependent children coverage
    • Flexible Spending Account (FSA)
    • Dependent Care FSA
    • Health Savings Account (HSA)
    • 401(k) Plan with up to 7% match
    • 100% Employer-Paid Life Insurance/AD&D package 
    • Paid Vacation and Sick Time
    • 11 Paid Holidays 1 Floating Holiday
    • Optional Short- and Long-Term Disability
    • Employee Assistance Program
    • 40 paid volunteer hours
    • Shared Bonus Plan (when company goals are achieved)


    Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement

    TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected. 

    • We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.
    • We are committed to nondiscriminatory practices and provide equitable opportunity for all. 
    • We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
    • We welcome every person to bring their authentic perspective and experience to advance our mission.
    • We focus on real people's experiences to uncover and address systemic inequities.
    • We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community. 
    • We put allyship into action every day.
    • We value the seen and unseen qualities that make you who you are.


    Equal Opportunity Employer Statement 

    TAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. 


    TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

    Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.

  • 1 Month Ago

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Caregiver
  • Consumer Direct Care Network
  • Ashford, WA FULL_TIME
  • No Experience Needed – Hiring Now! Consumer Direct Washington is currently hiring Caregivers!Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to show it ...
  • 20 Days Ago

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Caregiver
  • Consumer Direct Care Network
  • Elbe, WA FULL_TIME
  • No Experience Needed – Hiring Now! Consumer Direct Washington is currently hiring Caregivers!Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to show it ...
  • 20 Days Ago

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Caregiver
  • Consumer Direct Care Network
  • Fox Island, WA FULL_TIME
  • No Experience Needed – Hiring Now! Consumer Direct Washington is currently hiring Caregivers!Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to show it ...
  • 20 Days Ago

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Caregiver
  • Consumer Direct Care Network
  • Milton, WA FULL_TIME
  • Hiring Now! Consumer Direct Washington is currently hiring Caregivers!Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to show it every single day. We sp...
  • 21 Days Ago

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Caregiver
  • Consumer Direct Care Network
  • Orting, WA FULL_TIME
  • No Experience Needed – Hiring Now! Consumer Direct Washington is currently hiring Caregivers!Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to show it ...
  • 1 Day Ago

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0 Consumer Loan Servicing Supervisor jobs found in Auburn, WA area

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Portfolio Manager
  • GBC International Bank
  • Shoreline, WA
  • Job Summary The Portfolio Manager owns primary responsibility for the underwriting quality, portfolio administration, th...
  • 3/29/2024 12:00:00 AM

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Salesforce Team Leader (Remote in WA,OR,ID)
  • GESA CREDIT UNION
  • Seattle, WA
  • Job Details Level Management Job Location Tukwila Southcenter Blvd - Tukwila, WA Position Type Full Time - Salary Educat...
  • 3/28/2024 12:00:00 AM

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LPN/LVN - PACE/Elderplace
  • Providence Health & Services
  • Kent, WA
  • Job Description $5,000 hiring bonus for eligible external candidates that meet required qualifications and conditions fo...
  • 3/27/2024 12:00:00 AM

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Residential Specialist Peer
  • Sound
  • Auburn, WA
  • Overview: GENERAL SUMMARY Certified Peer work alongside professional team members to provide a living example of hope th...
  • 3/26/2024 12:00:00 AM

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Business Office Manager Business Office Manager/Medical Billing Specialist
  • Life Care Center of Federal Way
  • Federal Way, WA
  • Pay includes a structured bonus program up to $500 per month determined by Account Receivable results. Life Care Center ...
  • 3/26/2024 12:00:00 AM

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Occupational Therapist
  • Ati Physical Therapy
  • Kent, WA
  • Overview: This position is eligible for a Sign-On Bonus or Loan Reimbursement The ATI Clinical team strives to provide t...
  • 3/26/2024 12:00:00 AM

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LPN/LVN - PACE/Elderplace
  • Providence
  • Kent, WA
  • Description $5,000 hiring bonus for eligible external candidates that meet required qualifications and conditions for pa...
  • 3/26/2024 12:00:00 AM

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Robotic Process Automation UiPath Developer II
  • GESA CREDIT UNION
  • Seattle, WA
  • Job Details Level Experienced Job Location Greater Seattle- Tukwila & Lynnwood - Tukwila, WA Position Type Full Time - S...
  • 3/26/2024 12:00:00 AM

Auburn is a city in King County, with a small portion in Pierce County, Washington, United States. The population was 70,180 at the 2010 United States Census. Auburn is a suburb in the Seattle metropolitan area, currently ranked the fifteenth largest city in the state of Washington. Auburn is bordered by the cities of Federal Way, Pacific, and Algona to the west, Sumner to the south, Kent to the north, and unincorporated King County to the east. The Muckleshoot Indian Reservation is in or near the southern city limits. Auburn is located at 47°18′8″N 122°12′53″W / 47.30222°N 122.21472°W / 47...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Supervisor jobs
$63,116 to $90,734
Auburn, Washington area prices
were up 2.8% from a year ago

Consumer Loan Servicing Supervisor in Ogden, UT
Large financial institutions with a focus on lending employ the vast majority of Consumer Loan Servicing Supervisors.
February 15, 2020
Consumer Loan Servicing Supervisor in Minneapolis, MN
Banks, credit unions, mortgage brokers and private lending firms have a staff that can range into the tens of thousands of employees, and it is key that someone is on hand to assist and coordinate the efforts of the support staff, ensuring a highly efficient and profitable loan.
February 06, 2020
Consumer Loan Servicing Supervisor in New Britain, CT
A Consumer Loan Servicing Supervisor is responsible for the team of staff placed underneath them, supervising and instructing junior staff while maintaining the accuracy and integrity of the loan support data that is essential to properly assessing and evaluating credit worthiness.
February 24, 2020