Consumer Loan Servicing Manager jobs in the United States

PSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking a Consumer Loan Servicing Manager. This position is responsible for the daily supervision of the Consumer Loan Servicing Unit.  Work is characterized by considerable independence in the day-to-day operations of the unit, to include servicing loans, employee management, and assisting in the development of functional enhancements for the unit.  Work requires communicating with the membership, PSECU employees, external specialists, vendors, and other financial institutions.

Benefits: We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.

Employee Type: Full-time, Exempt

Schedule: Monday-Friday – 8am-4pm

This position will be a hybrid model of both in person and remote with the minimum onsite expectation of 40%, or as needed.  #LIHybrid 

Minimum Starting Pay Rate: $52,560k/yr. (Commensurate with experience)

Candidate must be bondable and credit worthy.

DUTIES AND ACCOUNTABILITIES - Essential for this position:  

• Responsible for all functions related to consumer and business loan servicing.
• Manages the daily operation of the unit to include workflow, employee allocation, procedure/policy interpretation, and member contact.
• Manages unit employees to include hiring, training, developing, evaluating, and disciplining.
• Employs continuous process improvement for unit efficiency and effectiveness.  This consists of developing, implementing and monitoring operational processes and procedures.
• Resolves concerns/problems from members and other individuals, councils them on PSECU policies and procedures, and provides problem resolution.

MINIMUM / PREFERRED EXPERIENCE AND EDUCATION: 

Minimum Experience:

Bachelor’s degree,

And three years’ experience in Lending in a supervisory capacity in an organization of comparable size and complexity as PSECU,

Or any equivalent combination of experience and education.