Consumer Loan Servicing Manager jobs in Tennessee

Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Loan Servicing Specialist
  • Ascend Federal Credit Union
  • Tullahoma, TN OTHER
  • About Us

    Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

    What We Offer

    Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2022) and Training APEX Awards (2015-2023).

    Overview

    Performs a variety of loan servicing functions in connection with consumer loans including processing the final closing and distribution of paid off collateral loans, loan maintenance, title guarantees, ancillary product maintenance, and provides support for retail staff.

    Responsibilities

    • Process all consumer loan maintenance which includes changing due dates, cancelling or adding credit insurance, adding GAP or MRC to a disbursed loan, modifying loan payments, updating credit bureau codes in the core system, re-amortizing loan payments, refunding payment protection, refunding late fees on loans, closing credit cards, closing lines of credit, updating credit insurance codes, modifying VIN information, establishing or modifying automatic transfers, etc.
    • Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses.
    • Assist members with inquiries and provide general information about the credit union and its loan policies by mail, email and telephone.
    • Ensure compliance with all governing regulations including Bank Secrecy Act requirements.
    • Maintenance and maintain loan accounts that are subject to the Service Member Civil Relief Act.
    • Prepare and work special weekly, monthly and quarterly reports, including, but not limited to, GAP, MRC, CUNA Insurance, Paid Loan Report, Loan Pledge Report, Over the Limit Report, etc. as needed.
    • Assist Title Specialist by calling dealerships to ensure liens are perfected within the established timeframes.
    • Act as a liaison to the Title Specialist for title related questions on collateral vehicles to assist in securing, updating, and releasing liens.
    • Process title guaranty requests from insurance companies, following up to assure payoff is received and title is released. Inform members when Insurance company is not paying balance owed on loan.
    • Process and mail payoffs to other financial institutions received from all financial centers and consumer lending.
    • Utilize critical thinking skills to be able to identify discrepancies, fraud, financial service officer errors and resolve the issues. If you are unable to resolve the issue, provide supervisor with a recommendation for resolution.
    • Process CUNA life and disability claims and loan payment posting.
    • Responsible for balancing recording fee, GAP, Mechanical Repair Coverage and Credit Life and Disability general ledgers monthly.
    • Process incoming mail, post payments, file titles and UCC's with the state. Request and release titles for paid off loans. Update the core system and workflows as needed.
    • Scan and index loan documents and titles that produce a clear, readable image, as needed.
    • Cross sell credit union services to the membership.
    • Respond to staff emails and fax requests.
    • Read all internal publications including Source and Possibilities.
    • Perform other duties as required or assigned.

    Qualifications

    Education

    • High School Diploma or equivalent experience is required

    Work Experience

    • 1-3 years of similar or related experience is required

    Knowledge, Skills, and Abilities

    • One to three years or similar or related experience.
    • Interviewing skills and/or previous financial experience desired.
    • Must be accurate in all loan transactions and teller transactions, including cash handling.
    • Must be an accurate typist.
    • Must be able to maintain numerical files and records accurately.
    • Excellent verbal communication skills to communicate professionally.
    • A high degree of poise and tact to represent the credit union positively in outside contacts.
    • Ability to organize and prioritize work with minimum supervision.
    • Ability to work on multiple projects with flexibility for changing priorities; the ability to work with constant interruptions.
    • Working knowledge of computer programs including Microsoft Word, Microsoft Outlook, Excel and the internet.
    • Possession of a valid, unrestricted driver’s license.
    • Must have ability to operate or have ability to be trained to operate related office equipment including calculator, coin counter, check and receipt printers, computer terminal (PC), fax machine, photocopier, telephone and typewriter.
    • Regular and reliable attendance is required.

    Connect With Us

    Connect with us on social media such as Facebook, Twitter, Instagram, and LinkedIn Ascend Federal Credit Union is an Equal Opportunity Employer

  • 21 Days Ago

S
Loan Servicing Specialist
  • SOUTHEAST BANK
  • Knoxville, TN OTHER
  • Job Details Job Location: 412 Office - Knoxville, TN Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Banking DescriptionBASIC FUNC...
  • 3 Days Ago

H
Consumer Loan Specialist
  • Heights Finance Corporation
  • Murfreesboro, TN FULL_TIME
  • Overview We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Consumer Loan Specialist assists both new and e...
  • 19 Days Ago

C
Consumer Loan Specialist
  • CURO Financial Technologies Corp
  • Covington, TN FULL_TIME
  • Overview We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Consumer Loan Specialist assists both new and e...
  • 19 Days Ago

D
Consumer Loan Sales Specialist
  • Dev
  • Union, TN FULL_TIME
  • Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communitie...
  • 19 Days Ago

O
Consumer loan specialist
  • OneMain Financial
  • Memphis, TN FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Special...
  • 20 Days Ago

T
Loan Servicing Manager II (Personal Lending & Credit Cards)
  • TD Bank, N.A.
  • Mount Laurel, NJ
  • Our Values. At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and sha...
  • 3/28/2024 12:00:00 AM

D
Portfolio Manager Mortgage Servicing
  • Dominion Financial Services
  • Baltimore, MD
  • Dominion Financial Services (DFS) is a leading nationwide private lender that offers short-term investment loans to expe...
  • 3/28/2024 12:00:00 AM

C
Loan Servicing Processor
  • Center for Energy and Environment
  • Minneapolis, MN
  • The Loan Servicing Processor is responsible for performing servicing and operational aspects relative to our loan servic...
  • 3/28/2024 12:00:00 AM

S
Senior Manager, Consumer Lending
  • S3 Shared Services
  • Englewood, CO
  • Job Description Job Description This is a hybrid position. We are looking for an energetic and talented professional to ...
  • 3/27/2024 12:00:00 AM

W
Cash Servicing Senior Manager
  • Workway, Inc.
  • Irving, TX
  • Job Description Job Description Workway BancForce is a premier national staffing firm that places qualified job-seeking ...
  • 3/27/2024 12:00:00 AM

D
Loan Operations Admin - GL & Investor Loans
  • Dedham Savings
  • Dedham, MA
  • Job Description Job Description At Dedham Savings, we believe that being here for the journey means supporting our custo...
  • 3/27/2024 12:00:00 AM

W
Lending Manager
  • Washington Area Community Investment Fund
  • Washington, DC
  • Job Description Job Description The Washington Area Community Investment Fund (Wacif) seeks a full-time Lending Manager ...
  • 3/26/2024 12:00:00 AM

A
Loan Servicing Manager
  • A&D MORTGAGE
  • Hollywood, FL
  • Job Details Job Location Corporate Office - Hollywood, FL Remote Type Fully Remote Description A&D Mortgage is a Florida...
  • 3/25/2024 12:00:00 AM

Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River. The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Manager jobs
$71,518 to $106,467

Consumer Loan Servicing Manager in New Haven, CT
It is possible to become a Consumer Loan Servicing Manger with only a high school diploma, however; that is the exception rather than the rule.
January 22, 2020
Consumer Loan Servicing Manager in Florence, AL
New loan products provide options for underserved segment of buyers.
December 01, 2019
Consumer Loan Servicing Manager in Santa Cruz, CA
Perform callback on new loans booked and assigned transactions.
December 30, 2019