Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary
This position is located in the Small Business Administration, Office of Capital Access (OCA), Office of Financial program Operations (OFPO), El Paso Disaster Loan Service Center in El Paso, TX.
The Disaster Loan Servicing Center assists customers from the time the proceeds of a disaster loan are disbursed until the loan is paid off.
The incumbent is responsible for assisting Loan Specialists in servicing or liquidating a full range of disaster business and home loans.
This job is open to
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas.
Federal employees - Competitive service
Current or former competitive service federal employees.
Certain current or former term or temporary federal employees of a land or base management agency.
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Duties
As a Loan Servicing Assistant, GS-1101-07, you will be responsible for :
Analyzing financial statements of SBA disaster loans, which are considered potential problems; comparing present with previous statements to determine trends in financial conditions and compliance with loan terms and conditions;
and following up with borrower or bank on any serious violations noted.
is mindful of Freedom of Information and Privacy Acts when responding to such requests.
Answering verbal requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information;
is mindful of Freedom of Information and Privacy Acts when responding to such requests.
Requirements
Conditions of Employment
Qualifications
Specialized Experience for GS-07 : One year of specialized experience, equivalent to the GS-06 grade level in the Federal service, obtained in either the private or public sector :
These qualifications must be clearly referenced in your resume.
Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.
It is available for your review on OPM's Qualifications web site :
General Business and Industry Series 1101a
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.
g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
TIME-IN-GRADE : If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.
All qualification requirements must be met by 11 : 59 pm (Eastern Time) on 05 / 02 / 2024.
Education
Education may not be substituted for experience for this position.
Additional information
This is a bargaining unit position with AFGE Local 228.
This is not a (drug) testing designated position (TDP)
Career and InterAgency Career Transition Assistance Programs :
Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).
Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency;
i.e. not applying to their current or former agency).
You are eligible for CTAP / ICTAP if :
1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF).
2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce.
3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced.
4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment).
Selective Service : If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
For additional information visit www.sss.gov.
Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home).
Telework may be available. For information on Telework visit : http : / / www.telework.gov /
Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issue d.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants meeting basic eligibility requirements will be further evaluated based on the information provided in the Occupational Questionnaire.
To preview this questionnaire, click on the following link : https : / / apply.usastaffing.gov / ViewQuestionnaire / 12388472.
You will be rated based on your responses to the occupational questionnaire. The occupational questions relate to the following Competencies required to do the work of this position :
In addition to the application and application questionnaire, this position requires an additional assessment where Subject Matter Experts (SMEs) will review your resume for evidence of the required qualifications and determine if you should move on to the next phase of the process.
All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.
Career and InterAgency Career Transition Assistance Programs : To receive selection priority for this position, you must :
1. meet CTAP or ICTAP eligibility criteria as described under "Additional Information" above; and
2. submit the appropriate documentation to support your CTAP / ICTAP eligibility claim which can be found under the Required Documents section of this vacancy announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Failure to submit any of the required documents by the closing date / time of the vacancy will result in your removal from consideration for this position.
Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system.
You must verify that the documents are in the system with your application prior to final submission.
1. Your Resume - must contain the following information :
g., current and / or former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.
who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.
PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE . If your resume / application does not support your questionnaire answers, we will not allow credit for your response(s).
Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm / dd / yyyy - mm / dd / yyyy) of employment for each position, average number of hours worked per week, and if the position is / was in the Federal government, you should provide the position series and grade level.
Should you submit multiple resumes, only the latest uploaded resume will be reviewed.
2. A complete Occupational Questionnaire.
3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable.
It is the responsibility of the applicant to ensure all documents are legible :
Federal employees must submit proof of your permanent career / career-conditional competitive status ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34).
Submit SF-50 showing current grade and tenure and an SF-50 showing highest (permanent) grade ever held, if different. NOTE : An award or detail SF-50 will not be accepted as proof of status.
For more information on Veterans' Preference, please visit FedsHireVets.gov.
CTAP / ICTAP / RPL Applicants : Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (if applicable), your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330, and your most recent performance appraisal.
If you are relying on your education to meet qualification requirements :
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and / or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Please follow all instructions carefully . Errors or omissions will affect your rating. If, after reviewing your resume and / or supporting documentation, a determination is made that you have inflated your qualifications and / or experience your rating may be adjusted to more accurately reflect your abilities.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11 : 59 PM (EST) on 05 / 02 / 2024 to receive consideration.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and / or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Jessica Hunsicker
jessica.hunsicker@sba.gov
Address
El Paso Disaster Loan Service Center
1545 Hawkins Boulevard
2nd Floor
El Paso, TX 79925
Next steps
Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful.
After a review of your complete application is made, you will be notified of your rating and / or referral to the hiring official.
If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples.
You may track the status of the application process through USAJOBS and you will be notified of the outcome.
SUITABILITY, CLEARANCE & REQUIREMENTS : A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication.
Failure to successfully meet these requirements will be grounds for termination.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Required Documents
Failure to submit any of the required documents by the closing date / time of the vacancy will result in your removal from consideration for this position.
Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system.
You must verify that the documents are in the system with your application prior to final submission.
1. Your Resume - must contain the following information :
g., current and / or former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.
who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.
PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE . If your resume / application does not support your questionnaire answers, we will not allow credit for your response(s).
Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm / dd / yyyy - mm / dd / yyyy) of employment for each position, average number of hours worked per week, and if the position is / was in the Federal government, you should provide the position series and grade level.
Should you submit multiple resumes, only the latest uploaded resume will be reviewed.
2. A complete Occupational Questionnaire.
3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable.
It is the responsibility of the applicant to ensure all documents are legible :
Federal employees must submit proof of your permanent career / career-conditional competitive status ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34).
Submit SF-50 showing current grade and tenure and an SF-50 showing highest (permanent) grade ever held, if different. NOTE : An award or detail SF-50 will not be accepted as proof of status.
For more information on Veterans' Preference, please visit FedsHireVets.gov.
CTAP / ICTAP / RPL Applicants : Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (if applicable), your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330, and your most recent performance appraisal.
If you are relying on your education to meet qualification requirements :
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and / or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Please follow all instructions carefully . Errors or omissions will affect your rating. If, after reviewing your resume and / or supporting documentation, a determination is made that you have inflated your qualifications and / or experience your rating may be adjusted to more accurately reflect your abilities.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11 : 59 PM (EST) on 05 / 02 / 2024 to receive consideration.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and / or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Jessica Hunsicker
jessica.hunsicker@sba.gov
Address
El Paso Disaster Loan Service Center
1545 Hawkins Boulevard
2nd Floor
El Paso, TX 79925
Next steps
Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful.
After a review of your complete application is made, you will be notified of your rating and / or referral to the hiring official.
If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples.
You may track the status of the application process through USAJOBS and you will be notified of the outcome.
SUITABILITY, CLEARANCE & REQUIREMENTS : A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication.
Failure to successfully meet these requirements will be grounds for termination.
Fair & Transparent
Last updated : 2024-04-23
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