Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
General Summary
Under general supervision and in accordance with established policies and procedures, handles all tasks relating to consumer loan servicing.
Principal Accountabilities (95%)
Secondary Accountabilities (5%)
Abilities:
Excellent member service skills to include both written and verbal communication. Must be accurate, detail-orientated and possess time-management, and organization. Must be dependable, self-motivated and require minimal supervision. Able to handle competing priorities.
Knowledge, Education, Certifications, Licenses:
Requires a strong working knowledge of consumer loan terminology, documentation, lending policies, and guidelines. Working knowledge of consumer loan servicing, processing, funding and closing. General knowledge of credit union policies and procedures. High School diploma or equivalent.
Experience:
Two to three years of work experience as a loan processor or servicer in a financial institution or equivalent required to gain the necessary knowledge, skills and abilities to handle all aspects of the position.
EOE
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