Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Must be available to work Monday - Friday 8:30am - 5:30pm and rotating Saturdays 10:00am - 3:00pm.
Equal Opportunity Employer Minorities/Women/Disabled/Veterans
Responsible for consulting with and informing members or prospective members of different loans and credit options, reviewing financial information and building various applications through a variety of channels. Highly motivated and influential with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities, including loan, deposits, products, etc. Interviews applicants, assembles and evaluates loan applications and explains credit policies. Makes outbound sales calls from a lead list or leads found oneself. Meets or exceeds assigned production and service level goals that support the credit union strategic objectives of becoming a market leader with regard to member experience and convenience. Ensures members and prospective members are promptly and professionally served. Provides general credit union information and effectively cross-sells credit union products and services.
ESSENTIAL JOB DUTIES
NON-ESSENTIAL JOB DUTIES
REQUIRED QUALIFICATIONS
Education/Certification:
Equivalent to a two-year business-related college degree or completion of a specialized course of study at a business or trade school or equivalent experience.
Required Knowledge:
Experience Required:
Good organizational and problem-solving abilities.
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