Consumer Loan Servicing Manager jobs in New Mexico

Description

OVERALL JOB PURPOSE

The Consumer Loan Processor plays a crucial role in the loan processing department of a financial institution. They are responsible for efficiently and accurately processing loan applications, ensuring compliance with regulatory guidelines, and maintaining a high level of member service. The Consumer Loan Processor works closely with loan officers, underwriters, and other stakeholders to facilitate the loan approval and closing process.

DUTIES AND RESPONSIBILITIES

• Receive and review consumer loan applications, ensuring all required documentation is complete, accurate and in compliance with established policies and procedures.

• Prepares loan documents in accordance with the loan approval, regulatory compliance requirements and consumer elected products such as GAP, debt protection and MRC.

• Sends the loan documents to the member for signature via DocuSign using the appropriate member verification procedures.

• Funds the loan and disburses the proceeds in accordance with the loan instructions utilizing available automation or manual processes.

• Regularly reviews Synergy to ensure all loan tracking checklists are complete for the loans they have funded.

• Prepares loan documents for in branch closings and ensures the documents are in compliance with all regulations and consumer elected products such as GAP, debt protection and MRC.

• Meets established turnaround times and productivity goals for processing loans.

• Communicate with loan officers, underwriters, and borrowers to gather missing information, resolve discrepancies, and provide updates on loan application status.

• Respond promptly and professionally to borrower inquiries, providing exceptional member service throughout the loan process.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Requires excellent interpersonal communication skills.

• Excellent verbal and written communication skills.

• Ability to prioritize and meet deadlines.

• General knowledge of credit union lending is desirable.

• Must be able to lift up to 10 lbs.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or GED required.

• Two year Business or related degree preferred or two to four years credit union experience with progressive responsibilities in new account and/or loan operations.

• General knowledge of credit union operations may be desirable.

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.