Consumer Loan Servicing Manager jobs in Mckinney, TX

Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager Performing Loan Servicing (On-site)
  • LE2203 NewRez LLC - Servicing
  • Coppell, TX FULL_TIME
  • Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Manager Performing Loan Servicing is responsible for directly assisting the Director in the daily operations and makes sure the assets under their leadership perform to acceptable levels set forth by upper management. Direct Reports Supervisor Performing Loan Servicing Principal Duties Provide guidance and leadership for supervisors, team leaders and team members company wide. Directly manage Performing Collections (current to 60 DPD) functions as well as Inbound customer service call volume and service levels. Develop, lead, and mentor all team members and supervisors to reinforce skills and increase department effectiveness. Meet all department KPI’s (AHT/EVPH/Quality Composite/Transfer Rate/Adherence/Refi Referrals. Review daily production and performance results and address successes and failures. Manage daily inbound activities to meet departmental strategies and goals. Analyze call volume trends and establish strategies the reduce and control inbound call volume. Set daily and monthly goals for teams and for the individual team members. Manage the performing loan delinquency, roll rates and collection efforts to achieve desired results set forth by management. May assist in developing and managing dialer campaigns tailored to the characteristics of each portfolio. Track results of work efforts to ensure desired levels of production and efficiency are achieved. Adjust strategies where required to account for delinquency trending and/or for new portfolio acquisition. Interview and hire potential team leader and supervisor candidates. Assist in streamlining processes to improve efficiencies across the company. Develop and ensure team members are following QA guidelines as required by regulatory agencies. Performs related duties as assigned by upper management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor’s degree, preferred. 6-8 years’ experience in collections, finance, or related industry with 5 years of direct employee supervisory experience. Experience in a call center environment, inbound and outbound preferred. Knowledge, Skill, and Ability Requirements General management skills required including strong organizational, communication, and leadership skills, preferably in a production environment. Ability to train and motivate employees. Strong excel and computer related skills required. Able to work with deadlines and complete projects on time. Strong conflict resolution skills. Proficiency in data management. Familiarity with the compliance requirements of FDCPA. Moderate analytical skills. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Company Perks: • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 9 Paid Holidays • Employee Engagement Activities Company Benefits: • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan • Performance-based Incentives • Pet Insurance • Advancement Opportunities Newrez NOW: • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.
  • 20 Days Ago

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Loan Operations - Manager, Loan Accounting-Servicing
  • Veritex Team
  • Dallas, TX FULL_TIME
  • Job Summary: Within various departments in Loan Operations a Loan Accounting/Servicing Manager is responsible for leading all aspects of the group, ensuring that the loan core and accounting systems a...
  • 2 Days Ago

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Loan Operations - Manager, Loan Accounting-Servicing
  • Veritex Community Bank
  • Dallas, TX FULL_TIME
  • Loan Operations - Manager, Loan Accounting-Servicing 12750 Merit Dr, Dallas, TX 75251, USA Req #77 Wednesday, February 28, 2024 Job Summary: Within various departments in Loan Operations a Loan Accoun...
  • 1 Month Ago

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Assistant Manager of Consumer Loan Collections
  • FCC Finance, LLC
  • Addison, TX FULL_TIME
  • Job Description: We are seeking a highly motivated and experienced Assistant Manager of Consumer Loan Collections to join our dynamic team. The ideal candidate will play a pivotal role in managing the...
  • 12 Days Ago

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Loan Operations Servicing Specialist
  • United Texas Bank
  • Dallas, TX FULL_TIME
  • United Texas Bank is a Dallas-based Texas business bank focused on providing creative, solution-focused service to help our clients achieve financial success. The strength of UTB is based on our abili...
  • 10 Days Ago

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Commercial Loan Servicing Representative
  • Wells Fargo
  • IRVING, TX FULL_TIME
  • At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace w...
  • 4 Days Ago

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0 Consumer Loan Servicing Manager jobs found in Mckinney, TX area

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Sr Software Engineer
  • Leidos
  • Alice Springs, NT
  • Description The Integrated Systems Division is seeking a Senior Software Engineer in Alice Springs, Australia to execute...
  • 7/29/2024 12:00:00 AM

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Amazon Flex Van Delivery Driver
  • Amazon Flex
  • Van Delivery Partner - Drive Your Own Van What is Amazon Flex? It's simple! Use your own van and smartphone to deliver p...
  • 4/18/2024 12:00:00 AM

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Amazon Flex Van Delivery Driver
  • Amazon Flex
  • Van Delivery Partner - Drive Your Own Van What is Amazon Flex? It's simple! Use your own van and smartphone to deliver p...
  • 4/18/2024 12:00:00 AM

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Cardiorenal Sales Consultant (Monroe, LA)
  • Bayer
  • Cardiorenal Sales Consultant (Monroe, LA) YOUR TASKS AND RESPONSIBILITIES The primary responsibilities of this role are ...
  • 4/18/2024 12:00:00 AM

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System Engineer JADOCS - Naples, Italy (Top Secret)
  • General Dynamics Information Technology
  • System Engineer JADOCS - Naples, Italy (Top Secret) GDIT has an opportunity for a System Engineer supporting Joint Autom...
  • 4/18/2024 12:00:00 AM

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Remote Licensed Talk Therapist
  • Thriveworks
  • Thriveworks is currently seeking Licensed Clinicians to provide telehealth sessions in Illinois. Thriveworks is a clinic...
  • 4/18/2024 12:00:00 AM

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Remote Licensed Talk Therapist
  • Thriveworks
  • Thriveworks is currently seeking Licensed Clinicians to provide telehealth sessions in Virginia. ***For a limited time, ...
  • 4/18/2024 12:00:00 AM

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<p>CDL A Truck Driver - $1,808/Weekly Average</p>
  • TransForce Inc.
  • St. George, UT
  • Job Info Job Location: St. George, UT Route Type: OTR Type of Assignment: Dedicated Transmission Type: Automatic Job Req...
  • 4/18/2024 12:00:00 AM

McKinney is a city in and the county seat of Collin County, Texas, United States. It is Collin County's second-largest city, after Plano. Part of the Dallas-Fort Worth metroplex, McKinney is about 32 miles (51 km) north of Dallas. The Census Bureau listed McKinney as the nation's fastest-growing city from 2000 to 2003 and again in 2006, among cities with more than 50,000 people. In 2007, it was ranked second-fastest-growing among cities with more than 100,000 people and in 2008 as third-fastest. In the 2010 census, the city's population was 131,117, making it Texas's 19th-most populous city. T...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Manager jobs
$76,651 to $114,112
Mckinney, Texas area prices
were up 2.2% from a year ago

Consumer Loan Servicing Manager in Santa Barbara, CA
For these consumers, especially in today's risk-averse lending environment, access to appropriate financing options can be a challenge.
December 20, 2019
Consumer Loan Servicing Manager in Rock Hill, SC
As an entry-level position, the salary that Consumer Loan Servicing clerks make is dynamic, with raises being commonplace for performance and initiative, and the prospect of promotion promising further salary increases.
December 12, 2019
Consumer Loan Servicing Manager in Lubbock, TX
Consumer Loan Servicing Managers are an integral part of the Loan application process, working not only with the support and administrative staff to coordinate and streamline the process of lending, but also directly supervising a team of specialized clerks to ensure accurate and timely receipt of information and documents within a lending organization.
January 02, 2020