Consumer Loan Servicing Manager jobs in Keene, NH

Please read this posting carefully. The position requires experience in the back-end servicing of Commercial loans - Those that are already on the books. Retail banking or mortgage skills are not transferrable.

This is not a remote position.

TITLE: Loan Servicing Specialist

REPORTS TO: SVP Operations

DEPARTMENT: Loan Servicing

FSLA: Exempt

JOB SUMMARY:

This role is responsible for the timely and accurate maintenance and oversight of all commercial loan files and documentation. The Loan Servicing Specialist is integral in the loan life cycle; ensuring all documentation, record keeping, and reconciliation is current and accurate. This position must effectively and proactively communicate with internal and external customers in continued efforts to support compliance, tracking, and reporting.

EXAMPLES OF KEY DUTIES: (Duties are illustrative and not inclusive and may vary with individual assignment.)

Ø Acts as primary resource for all servicing issues related to loans. Research and resolve issues related to posting errors and customer inquiries. Escalate to management for more complex issues where appropriate and maintain confidentiality.

Ø Process necessary adjustments to accounts resulting from return items and/or misapplied funds

Ø Review participation loans; perform reporting and remittance process for participant Banks in timely and accurate fashion, review remittance reports and payments received for accuracy, apply payments as appropriate.

Ø Process necessary adjustments to accounts resulting from return items and/or misapplied funds

Ø Ensure accurate and complete setup of all new loans.

Ø Scan and/or review all documents, agreements, and maintenance back up into Synergy.

Ø Prepare monthly SBA report(s) as needed, perform remittance process.

Ø Process UCC and Mortgage discharges.

Ø Monitor insurance via third party tracking system to ensure adequate coverage, new or renewed policy information, and force placed insurance.

Ø Process, review, and report on changes, payments, and delinquency data for all applicable loans

Ø Develop and maintain procedures, as necessary.

Ø Work with SVP Operations and staff as necessary for all program enhancements and annual releases.

Ø Provide support for customer problems, balancing problems, and various other problems.

Ø Responsible for complying with internal procedures and operating in a manner to meet statutory and regulatory requirements.

Ø Performs other various duties as assigned.

QUALIFICATIONS:

Education and Experience:

• 3-5 years of relevant loan servicing experience

Required Skills:

• Strong analytical, technical, and problem-solving skills
• Self-motivated with attention to detail and project oriented
• Excellent communications skills, speaks clearly and persuasively
• Sound judgement – willing to make accurate and timely decisions
• Plans and organizes time according to priorities and work plans for efficient use of time

PHYSICAL DEMAND AND EQUIPMENT USED:

Must be able to sit, walk or stand for extended periods

Must be able to travel to branch locations

Must be able to travel for business related matters

General Office environment

General Office equipment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What are your salary expectations? Please provide a range as "negotiable" is not helpful to us.
• How many years do you have with the support compliance, tracking, and reporting of EXISTING Commercial real estate loans?

Experience:

• Commercial Loan Servicing-Back End: 3 years (Required)
• Commercial Loan: 3 years (Required)
• Research & Resolve Existing Loan (Real Estate) Issues: 3 years (Required)

Work Location: In person