Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Members Choice Credit Union (MCCU) is a full-service member-owned financial cooperative based in Houston, Texas, with an 80-year legacy of serving our members and the community. At MCCU, we are always working to improve as we build upon our vision to create the Credit Union of the future. Our people work collaboratively and support each other to accomplish big goals together. And our culture of adaptability and teamwork creates an environment where shared success – for our members, employees, and organization as a whole – is celebrated.
General Job Description:
The Consumer Loan Servicing Specialist is responsible for performing routine and repetitive quality control on consumer loans by applying the basic funding, lending, and compliance principles. In addition, this role supports all consumer loan servicing functions to include loan account maintenance, lien releases, vehicle title processing and member service. This team will process all types of consumer loan support requests within established guidelines, policies and procedures; respond to all inquiries from internal team members and external members timely, accurately, courteously and professionally; as well as research and resolve any consumer loan servicing issues.
Duties & Responsibilities:
Skills/Abilities:
Physical/Mental Requirements of The Position:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits and Perks:
Members Choice offers employees a comprehensive range of benefits to help meet your needs now and in the future.
• Your Insurance Benefits Start on Your First Day: Affordable options include: PPO and HDHP Medical/Prescription Drug, and Dental (with an HDHP Health Savings Account bonus). Plus, Fully Employer-Paid Vision, Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability
• 401(k) Plan with Employer Match
• Generous Paid Holidays, Vacation Days, Professional Training Days, and Volunteer Time
• Educational Assistance and Wellness Incentives
• Casual Fridays, Rewards, Recognition, and Fun Events
• Career Pathing and Learning Support to Grow Your Career
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