Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Collections & Loan Servicing Manager will report to the VP of Lending and will effectively manage and direct ILWU Credit Union's collections and loan servicing activities for the consumer, home equity and mortgage loan portfolios. Primary focus is to control delinquency and minimize credit union losses while ensuring accounts are collected and maintained appropriately according to Federal regulations and Credit Union policy and procedures. Reviews and refines strategies and procedures for all stages of collection activities. Regularly evaluates loan servicing operations and processes. Presents recommendations to make the department more efficient using technology or redistribution of duties.
Job Qualifications
Most work is performed in an air-conditioned and heated office environment with exposure to basic office equipment and typical moderate office noise.
The physical demands listed and charted here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
On-the-job time spent in the following physical activities.
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Required weight be to be lifted or force to be exerted while performing job.
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Special vision requirements while performing job.
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Color Vision (identify and distinguish colors) |
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