Consumer Loan Servicing Manager jobs in Colorado

Location: Englewood, CO (onsite daily)

Salary: $150-170k (based off previous experience) Bonus

Who we are looking for…

Cornerstone Servicing is looking for an experienced VP Loan Servicing, Loan Administration. The VP Loan Servicing, Loan Administration is responsible for oversight related to the servicing of mortgage loans, including Escrow Administration and customer support.

Experience you will need to be successful…

• Manages a team of up to 5 supervisors ensuring compliance with regulatory and internal requirements including, but not limited to, requirements over Mortgage Insurance; hazard/flood insurance monitoring and disbursements; tax monitoring and disbursements; and escrow analysis. Also responsible for customer support functions (account updates, credit bureau reporting, document request fulfillment, etc)
• Create and maintain systems and process needed to ensure loans are serviced in compliance with federal, state, agency and GSE requirements
• Develop, implement, maintain processes maps and P&P’s to ensure effective execution of all responsibilities reflective of necessary changes in process and the associated supporting technology
• Develop, implement, and maintain First Line of Defense controls (including QC and KPI’s), periodically report on compliance with those metrics
• Continually improve the loan administration functions, directing projects and investigating and resolving gaps in functionality
• Ensure departmental training is completed as required, manage productivity and effectiveness, and ensure timely evaluation of team member performance
• Fully assess new processes (UAT/Regression/Post implementation testing) to ensure the processes and technology are effective and appropriately optimized
• Contribute to the development of internal and client facing documentation related to areas of responsibility
• Perform other job-duty related issues as assigned

Qualifications:

• High School Diploma, GED or equivalent experience
• Minimum 7 years of experience in mortgage industry
• Minimum 5 years of experience in Escrow Administration
• Must have minimum of 5 years of experience in management
• Have proficient knowledge of federal regulations, state laws, ad GSE requirements
• Solid analytical skills with the ability to exercise prudent judgment to prioritize a complex workload with time sensitive deadlines
• Experience in workflow management and KPI reporting
• Experience with First Line of Defense control implementation
• Time and Organizational management a must
• Results oriented and ability to adapt and be comfortable with change based on the business needs
• Exceptional interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally
• Must display Personal Accountability
• Attention to detail
• Comfortable in actively participating in a team environment

Who we are…

Cornerstone Servicing is a best-in-class mortgage servicer with a reputation of amazing service, customer satisfaction, employee retention and happiness! Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provides service to us. We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs more than 1,700 team members who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

Cornerstone Capital Bank and it’s subsidiaries have been recognized by Workplace Dynamics as a “Top 100 Workplace”, for the 8th consecutive year. March 1, 2023 marked the beginning of Cornerstone Home Lending’s 35th year in residential lending! We have successfully navigated our company through many industry cycles and changes in regulations.

What we offer:

We are a great company with great people and we are looking for an experienced mortgage servicing professional with servicing experience, who will bring enthusiasm, attention to detail and a servant heart to our team of top-tier mortgage servicing professionals. We recognize and reward hard work, offer a competitive salary and full benefits package!

What to do next:

If Cornerstone Servicing sounds like the place for you (and if you have the qualifications, drive and passion to match), we invite you to become a member of our award-winning team! Remember, once you are part of our Cornerstone family, we’ll continue to invest in you as an asset in our company. As many of our team members can tell you, there’s something special about working at Cornerstone Servicing! It really feels like home!

***We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law***

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)