Consumer Loan Servicing Manager jobs in Arlington, TX

The role entails providing vital support to the Key Relationship Group(KRG) for Commercial Term Lending. The KRG Loan Servicing Support Team is a single point of contact for  Credit Managers and Client Managers for all things related to Servicing.  Responsibilities include working closely with the Key Relationship Group Front Office for inquiries and escalations by working across our Servicing Team, Insurance, and Collateral. This role will facilitate including but not limited to:

• Document requests
• Insurance resolution
• Loan information and transaction research
• Reserve draw requests
• Casualty Loss assistance
• Loan level transactional assistance
  • Fee waivers
  • Refunds
  • Payment research
  • Payoff Quotes
  • Property Tax issues
• Organize and facilitate Annual Solicitations for Operating Statements and Rent Rolls

Monitor and track by relationship received operating statements and rent rolls and when grading is performed.  Escalate as needed to insure timely processing.

Required qualifications, capabilities, and skills:

• Bachelor's degree or minimum of 4 years in commercial real estate job related functions.
• Excellent written and verbal communication skills.
• Excellent customer service skills with clear and positive telephone manner.
• Knowledge of basic loan documentation (Deed of Trust, Security/Mortgage Agreement) 
• Ability to organize work, set priorities, meet critical deadlines, follow up assignments with minimum direction, experience in handling sensitive and confidential business matters and information with discretion.
• Ability to work independently with minimal level of supervision and as part of a team.
• Outstanding organizational, interpersonal and time management skills; detail oriented.

Preferred qualifications, capabilities and skills:

• Self –starter who works well in a fast – paced environment with multiple active deliverables.
• Report preparation and monitoring.