Consumer Loan Servicing Clerk jobs in Sunland Park, NM

Summary

This position is located in the Small Business Administration, Office of Capital Access (OCA), Office of Financial program Operations (OFPO), El Paso Disaster Loan Service Center in El Paso, TX.

The Disaster Loan Servicing Center assists customers from the time the proceeds of a disaster loan are disbursed until the loan is paid off.

The incumbent is responsible for assisting Loan Specialists in servicing or liquidating a full range of disaster business and home loans.

This job is open to

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Federal employees - Competitive service

Current or former competitive service federal employees.

• Individuals with disabilities
• Land & base management

Certain current or former term or temporary federal employees of a land or base management agency.

• Military spouses
• Peace Corps & AmeriCorps Vista
• Veterans

Videos

Duties

As a Loan Servicing Assistant, GS-1101-07, you will be responsible for :

Analyzing financial statements of SBA disaster loans, which are considered potential problems; comparing present with previous statements to determine trends in financial conditions and compliance with loan terms and conditions;

and following up with borrower or bank on any serious violations noted.

• Independently servicing a selected portfolio of disaster loans, concentrating on those over 30 days past due by initiating collection letters and contacting borrowers who are less delinquent in order to determine the cause of the delinquency and to propose corrective action for resolving the problem.
• Initiating and signing as recommending official actions including charge-off, deferment, due date change, extension of maturity, payment modification, return to servicing, referral to liquidation.
• Making recommendations to the loan specialist, and initiates remedial action as determined necessary (i.e., letter, MA visit, etc.).
• Answering written requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information;

is mindful of Freedom of Information and Privacy Acts when responding to such requests.

Answering verbal requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information;

is mindful of Freedom of Information and Privacy Acts when responding to such requests.

Requirements

Conditions of Employment

• You must be a U.S. Citizen.
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.

Qualifications

Specialized Experience for GS-07 : One year of specialized experience, equivalent to the GS-06 grade level in the Federal service, obtained in either the private or public sector :

• performing a variety of servicing, collection and liquidation administrative duties applicable to consumer and commercial loans, such as preparing correspondence, data entry, filing and researching; and
• retrieving loan information to include initiating and recommending liquidation actions; and
• providing technical guidance to new / lower graded employees.

These qualifications must be clearly referenced in your resume.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

It is available for your review on OPM's Qualifications web site :

General Business and Industry Series 1101a

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.

g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE : If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.

All qualification requirements must be met by 11 : 59 pm (Eastern Time) on 05 / 02 / 2024.

Education

Education may not be substituted for experience for this position.

Additional information

This is a bargaining unit position with AFGE Local 228.

This is not a (drug) testing designated position (TDP)

Career and InterAgency Career Transition Assistance Programs :

Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).

Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency;

i.e. not applying to their current or former agency).

You are eligible for CTAP / ICTAP if :

1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF).

2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce.

3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced.

4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment).

Selective Service : If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

For additional information visit www.sss.gov.

Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home).

Telework may be available. For information on Telework visit : http : / / www.telework.gov /

Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issue d.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants meeting basic eligibility requirements will be further evaluated based on the information provided in the Occupational Questionnaire.

To preview this questionnaire, click on the following link : https : / / apply.usastaffing.gov / ViewQuestionnaire / 12388472.

You will be rated based on your responses to the occupational questionnaire. The occupational questions relate to the following Competencies required to do the work of this position :

• Federal Funds Processing
• Financial Analysis
• Oral Communication
• Writing

In addition to the application and application questionnaire, this position requires an additional assessment where Subject Matter Experts (SMEs) will review your resume for evidence of the required qualifications and determine if you should move on to the next phase of the process.

All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Career and InterAgency Career Transition Assistance Programs : To receive selection priority for this position, you must :

1. meet CTAP or ICTAP eligibility criteria as described under "Additional Information" above; and

2. submit the appropriate documentation to support your CTAP / ICTAP eligibility claim which can be found under the Required Documents section of this vacancy announcement.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Failure to submit any of the required documents by the closing date / time of the vacancy will result in your removal from consideration for this position.

Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system.

You must verify that the documents are in the system with your application prior to final submission.

1. Your Resume - must contain the following information :

• Name, address, telephone number, email address;
• Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted);
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
• If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning / ending dates (mm / dd / yyyy to mm / dd / yyyy);
• If other than full time you must provide hours worked per week.
• An integral part of our selection process includes the completion of reference checks. Please provide the names and telephone numbers of three professional references (e.

g., current and / or former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.

who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.

PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE . If your resume / application does not support your questionnaire answers, we will not allow credit for your response(s).

Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm / dd / yyyy - mm / dd / yyyy) of employment for each position, average number of hours worked per week, and if the position is / was in the Federal government, you should provide the position series and grade level.

Should you submit multiple resumes, only the latest uploaded resume will be reviewed.

2. A complete Occupational Questionnaire.

3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable.

It is the responsibility of the applicant to ensure all documents are legible :

Federal employees must submit proof of your permanent career / career-conditional competitive status ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34).

Submit SF-50 showing current grade and tenure and an SF-50 showing highest (permanent) grade ever held, if different. NOTE : An award or detail SF-50 will not be accepted as proof of status.

• If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education.
• If selected, official transcripts will be required;
• If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (including a DD-214 showing character of service)see VetGuide;
• To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, VRA), you must submit all required documentation supporting your claim for Special Appointing Authorities;
• Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference.

For more information on Veterans' Preference, please visit FedsHireVets.gov.

CTAP / ICTAP / RPL Applicants : Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (if applicable), your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330, and your most recent performance appraisal.

If you are relying on your education to meet qualification requirements :

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and / or degrees from

schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please follow all instructions carefully . Errors or omissions will affect your rating. If, after reviewing your resume and / or supporting documentation, a determination is made that you have inflated your qualifications and / or experience your rating may be adjusted to more accurately reflect your abilities.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11 : 59 PM (EST) on 05 / 02 / 2024 to receive consideration.

• To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and / or other supporting documents and complete the occupational questionnaire.
• Click the Submit My Answers button to submit your application package.
• It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.
• To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position.

The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.

You must re-select your resume and / or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Jessica Hunsicker

Email

jessica.hunsicker@sba.gov

Address

El Paso Disaster Loan Service Center

1545 Hawkins Boulevard

2nd Floor

El Paso, TX 79925

Next steps

Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful.

After a review of your complete application is made, you will be notified of your rating and / or referral to the hiring official.

If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples.

You may track the status of the application process through USAJOBS and you will be notified of the outcome.

SUITABILITY, CLEARANCE & REQUIREMENTS : A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication.

Failure to successfully meet these requirements will be grounds for termination.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

Required Documents

Failure to submit any of the required documents by the closing date / time of the vacancy will result in your removal from consideration for this position.

Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system.

You must verify that the documents are in the system with your application prior to final submission.

1. Your Resume - must contain the following information :

• Name, address, telephone number, email address;
• Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted);
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
• If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning / ending dates (mm / dd / yyyy to mm / dd / yyyy);
• If other than full time you must provide hours worked per week.
• An integral part of our selection process includes the completion of reference checks. Please provide the names and telephone numbers of three professional references (e.

g., current and / or former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.

who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.

PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE . If your resume / application does not support your questionnaire answers, we will not allow credit for your response(s).

Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm / dd / yyyy - mm / dd / yyyy) of employment for each position, average number of hours worked per week, and if the position is / was in the Federal government, you should provide the position series and grade level.

Should you submit multiple resumes, only the latest uploaded resume will be reviewed.

2. A complete Occupational Questionnaire.

3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable.

It is the responsibility of the applicant to ensure all documents are legible :

Federal employees must submit proof of your permanent career / career-conditional competitive status ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34).

Submit SF-50 showing current grade and tenure and an SF-50 showing highest (permanent) grade ever held, if different. NOTE : An award or detail SF-50 will not be accepted as proof of status.

• If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education.
• If selected, official transcripts will be required;
• If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (including a DD-214 showing character of service)see VetGuide;
• To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, VRA), you must submit all required documentation supporting your claim for Special Appointing Authorities;
• Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference.

For more information on Veterans' Preference, please visit FedsHireVets.gov.

CTAP / ICTAP / RPL Applicants : Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (if applicable), your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330, and your most recent performance appraisal.

If you are relying on your education to meet qualification requirements :

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and / or degrees from

schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please follow all instructions carefully . Errors or omissions will affect your rating. If, after reviewing your resume and / or supporting documentation, a determination is made that you have inflated your qualifications and / or experience your rating may be adjusted to more accurately reflect your abilities.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11 : 59 PM (EST) on 05 / 02 / 2024 to receive consideration.

• To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and / or other supporting documents and complete the occupational questionnaire.
• Click the Submit My Answers button to submit your application package.
• It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.
• To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position.

The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.

You must re-select your resume and / or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Jessica Hunsicker

Email

jessica.hunsicker@sba.gov

Address

El Paso Disaster Loan Service Center

1545 Hawkins Boulevard

2nd Floor

El Paso, TX 79925

Next steps

Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful.

After a review of your complete application is made, you will be notified of your rating and / or referral to the hiring official.

If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples.

You may track the status of the application process through USAJOBS and you will be notified of the outcome.

SUITABILITY, CLEARANCE & REQUIREMENTS : A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication.

Failure to successfully meet these requirements will be grounds for termination.

Fair & Transparent

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

Last updated : 2024-04-23