Consumer Loan Servicing Clerk jobs in Saint George, UT

The ideal candidate can look forward to the following:

• Hands on training and continued growth on a fast-paced team
• Demonstrate your best customer service skills while servicing our members

• Control your earnings/future with a competitive performance based bonus structure

Daily tasks of a Loan Servicing Agent include:

• Assisting our members with payments over the phone
• Assess members situations and provide best payment option for them
• Collect a min of 10 payments a day and make 150 outbound calls

This position pays $16.00 hr. plus a monthly bonus of up to $1,000. Agent reports to the Loan Servicing Department Supervisor and is responsible for collections on all delinquent loans and maintenance fees.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Handle inbound and outbound calls on delinquent loan and or Maintenance fee accounts.
• Review and provide feedback on accounts to management.
• Process member payments by phone.
• Set up payment arrangements and offer amnesty assistance.
• Correspond with customers through email.
• All other duties and projects as assigned by management.
• Works entire assigned shifts, demonstrates work schedule flexibility, and is punctual.
• All other duties and projects assigned by management.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment

The work for this position is conducted in an office environment. The noise level in this environment is usually moderate. Travel will be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to sit at the computer and do data entry and look at the screen for extended periods of time with minimal breaks.

Your Career with the Employer of Choice Awaits!

Our Mission

Servicing members and clients in pursuit of exceptional EXPERIENCES.

Our Core Values

We pride ourselves on living the RCLIFE! We are RESOURCEFUL and COMMUNICATE! We LEAD with INTERGRITY while having FUN and love to EMPOWER our team members to be their very best every day!

We are looking for team members that embrace our #RCLIFE culture. Keep reading to learn about our unique spin on corporate culture, our many standard and industry specific benefits, and a chance to take that DREAM VACATION we talked about earlier.

Employer of Choice Benefits

We don’t just say we are the Employer of Choice; we back it up with our benefits that are second to none! See the PERKS that makes us different!

Health is Wealth- We pay 85% for our employees Medical, Dental and Vision Benefits, while also paying for 50% for dependents! We ensure all team members with employer paid Life Insurance while also providing FREE onsite flu shots. We also offer pet insurance to protect your furry family members!

Vacation- We provide a Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions! In addition, you will have opportunities to travel as part of our unique travel perks.

PERKS- Paid hour every Thursday for company-wide teambuilding events.

Concierge Services- Daily and weekly vendors come to the office to provide services that make your life easier!

Required Education and Experience

• High school diploma (or GED or High School Equivalence Certificate)
• Ability to effectively prioritize and multi-task in high volume workloads situations
• Ability to work under pressure
• Knowledge of MS Office applications (Word, Excel and Outlook)
• Good math skills
• Knowledge of FDCPA
• Strong verbal and written communication skills
• Must be organized and Detail Oriented

Preferred Education and Experience

• Bachelor's degree or equivalent experience