Consumer Loan Servicing Clerk jobs in Omaha, NE

Description

Perform highly skilled administrative duties for the consumer loan department; manage confidential information, handle telephone calls, schedule appointments, provide a variety of loan support duties, establish and maintain credit files so that they are compliant, accurate and up-to-date. Provide service to customers and prospective customers seeking installment and mortgage loans. Ensure prompt, friendly customer service.

Key Accountabilities

• Pull credit reports. Input real estate applications. Print initial documents within three business days. Create new borrower on tickler system. Retrieve required underwriting documents. Perform in house appraisals. Prepare final documents. Review all documents prior to sending and signing.
• Handle customer problems and inquiries. Assist bank representatives as necessary. Process loan payments.
• Perform a variety of duties related to the processing of new and existing consumer loans. Create, scan and review consumer files. Assist the loan officer(s) in maintaining credit files with up-to-date financial and collateral information.
• Monitor rate spread calendar and Iowa Bankers pipeline.
• May eventually lead to some consumer lending.
• Provide extraordinary customer service in every aspect of your duties.
• Be actively involved in the community and report that activity to your manager on a quarterly basis.
• Embrace organizational changes and new ideas with a positive attitude and serve as a motivating role model for all staff exhibiting an open willingness to assist and mentor.
• Understand and adhere to all bank policy, procedures, laws and regulations. Complete compliance training; follow internal processes and controls as required and affirm on each performance review that you will comply with regulations. Report all compliance issues, violations of law or regulations to your manager or compliance officer or ethics hotline (1-866-363-8422)
• Demonstrate your professional and personal commitment to excellence in everything you do through creative leadership, taking initiative, continuous innovation, creative problem solving, superior service, and providing what customers want.

Requirements

• High school diploma or equivalent
• Detail oriented
• Able to organize, prioritize, and manage multiple projects
• Possess excellent telephone skills
• Proficient computer skills
• Able to use office equipment
• Courteous and professional
• Coachable
• Able to learn new skills

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

EEO

Member FDIC