Consumer Loan Servicing Clerk jobs in Burlington, NC

Consumer Loan Servicing Clerk performs routine loan servicing administrative tasks. Processes payments, disbursements, changes, and other transactions. Being a Consumer Loan Servicing Clerk verifies the completeness and accuracy of documents. Performs calculations for distributions. Additionally, Consumer Loan Servicing Clerk monitors escrow payments and tracks delinquencies. Researches customer and internal inquiries and delivers a response or solution. Maintains required electronic files and system inputs. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Consumer Loan Servicing Clerk works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Client Care Center- Servicing Spec -Account Sec Claims - Consumer
  • Truist Bank
  • Greensboro, NC FULL_TIME
  • Language Fluency: English (Required)


    Work Shift:

    1st shift (United States of America)

    Job Grade:

    101

    Please review the following job description:

    Responsible for incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients. Committed to utilize all available tools and resources to curate a differentiated client experience, track all unresolved issues accurately, to ensure timely follow up and resolution. Servicing specialists act as client advocates to track client complaints and feedback regarding Truist, our teammates, products and vendors.

    Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.
    1.    Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.
    2.    Investigate and provide resolution to clients’ requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing).
    3.    Utilize a consultative approach to resolve client issues through educating the clients of bank products and services. 
    4.    Identify and escalate, as necessary, bank errors and regulatory concerns that pose a risk to the bank.
    5.    Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
    6.    Follow established policies, procedures, guidelines, regulations, and laws to protect both our clients and Truist from any unnecessary risk. 
    7.    Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group (BRG) activities and other work-related activities. 
    QUALIFICATIONS
    Required Qualifications:
    The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    1. High School diploma, or equivalent education and related training or experience 
    2.    One year of client servicing work experience (call center, retail, hospitality, medical, etc.)
    3.    Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms
    4.    Proficiency in written and verbal communications (including grammar and spelling)
    5.    Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act
    Preferred Qualifications:
    1.    Prior experience working in a call center or high volume/fast-paced work environment
    2.    Prior experience in a client-facing role
    3.    Background in supported departments and/or products
     

    General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

  • 1 Month Ago

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Servicing Operator
  • Central Lake Armor Express Inc
  • Eden, NC FULL_TIME
  • Armor Express is one of the largest suppliers of soft and hard armor protective solutions to America’s Heroes. Our passion for producing the most innovative armor systems is made possible by the commi...
  • 13 Days Ago

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Client Care Center - Servicing Specialist - Business Care
  • Truist Bank
  • Greensboro, NC FULL_TIME
  • Language Fluency: English (Required)Work Shift:1st shift (United States of America)Job Grade:101Please review the following job description:*This position will work on site at the location listed in t...
  • 4 Days Ago

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Loan Officer
  • AgSouth Farm Credit
  • Browns, NC FULL_TIME
  • We are seeking a Loan Officer to join our Farm Credit family! This position serves current and prospective customers with sound agricultural credit according to Association policies and procedures. Th...
  • 23 Days Ago

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Loan coordinator
  • AgSouth Farm Credit
  • Siler, NC FULL_TIME
  • We are seeking a Loan Processing Coordinator to join our Farm Credit family! This position is crucial to our organization and our lending process by work closely with our customers and association sta...
  • 23 Days Ago

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Loan Officer
  • AgSouth Farm Credit, ACA
  • Browns, NC FULL_TIME
  • We are seeking a Loan Officer to join our Farm Credit family! This position serves current and prospective customers with sound agricultural credit according to Association policies and procedures. Th...
  • 10 Days Ago

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0 Consumer Loan Servicing Clerk jobs found in Burlington, NC area

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Mortgage Quality Control and Compliance Specialist
  • First National Bank of Pennsylvania
  • Greensboro, NC
  • Primary Office Location: 30 Isabella Street. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us ...
  • 3/28/2024 12:00:00 AM

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Retail Sales Associate - 0490
  • FirstCash Financial Services, Inc.
  • Burlington, NC
  • We are currently looking for the right Full-Time Retail Sales Associate to join our Team! Are you ready to take back you...
  • 3/28/2024 12:00:00 AM

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Bilingual Member Service Representative
  • Self Help
  • Greensboro, NC
  • ** Bilingual Member Service Representative** **Job Category****:** Branch **Requisition Number****:** BILIN002251 Showin...
  • 3/27/2024 12:00:00 AM

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Loan Officer
  • Lennar Homes
  • Greensboro, NC
  • Overview: Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team m...
  • 3/26/2024 12:00:00 AM

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Part Time Teller / Member Service Representative
  • Self Help
  • Durham, NC
  • ** Part Time Teller / Member Service Representative** **Job Category****:** Branch **Requisition Number****:** PARTT0018...
  • 3/25/2024 12:00:00 AM

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Treasury Analyst
  • Vaco
  • Durham, NC
  • Treasury Analyst Our client is looking for a Treasury Analyst to join their team! As a Treasury Analyst, you will perfor...
  • 3/25/2024 12:00:00 AM

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Loan Officer
  • Lennar Homes
  • Morrisville, NC
  • Overview: Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team m...
  • 3/24/2024 12:00:00 AM

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Loan Processing Coordinator
  • AgSouth Farm Credit
  • Siler City, NC
  • Job Description We are seeking a Loan Processing Coordinator to join our Farm Credit family! This position is crucial to...
  • 3/24/2024 12:00:00 AM

Burlington is a city in Alamance and Guilford counties in the U.S. state of North Carolina. It is the principal city of the Burlington, North Carolina Metropolitan Statistical Area, which encompasses all of Alamance County, in which most of the city is located, and is a part of the Greensboro-Winston-Salem-High Point CSA. The population was 50,042 at the 2010 census, which makes Burlington the 17th largest city in North Carolina. The Metropolitan Statistical Area population was over 150,000 in 2010. Burlington is located at 36°5′23″N 79°26′44″W / 36.08972°N 79.44556°W / 36.08972; -79.44556 ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Clerk jobs
$31,878 to $43,161
Burlington, North Carolina area prices
were up 1.5% from a year ago

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