Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Purpose: A Quality Assurance Representative I independently inspects a few standardized procedures items or operations. This position involves auditing of quality standards and preparation of reports.
Schedule:
Monday-Friday: 9am-5:30pm
Saturdays: Rotational (working every other)
**Overtime can be expected regularly, per production need.
Training:
Monday-Friday: 8am-4:30pm
Essential Duties and Responsibilities: |
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Qualification Requirements – To perform the job successfully, an individual should demonstrate the following: |
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