Consumer Loan Quality Assurance Representative jobs in Pasadena, TX
Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Consumer Loan Quality Assurance Representative jobs
Customer Service Quality Assurance Representative
- Empower Pharmacy
-
Houston, TX
FULL_TIME
-
Position Summary:The Quality Assurance Representative is responsible for reviewing interactions that include customer involvement such as calls, emails, and chats. This role will monitor the Customer Service team members, provide process improvement suggestions, improve the customer experience, and work to maintain a positive perception among all employees.Duties and Responsibilities:
- Conducts performance assessments of customer-facing teams across all service channels.
- Assists in generating daily quality reports and provides insights to Quality Assurance leadership.
- Conducts in-depth analysis of Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data to identify trends and suggest process enhancements.
- Continuously identifies opportunities for Quality Department improvements.
- Participates in calibration sessions, maintaining professionalism in verbal and written communications, and providing dispute resolutions.
- Assesses assigned disputes to maintain team alignment and consistency in quality standards.
- Addresses and resolves customer service issues as needed.
- Enhances the Empower Pharmacy brand by analyzing and improving low-performing social media interactions and recommending strategies to elevate the customer experience.
- Fosters cross-departmental collaboration to achieve quality objectives.
- Handles customer conflicts and escalations professionally without delay.
- Coordinates with leadership to offer updates on operational performance metrics.
- Maintains and updates quality-related reports as necessary.
- Stays current with industry regulations and ensures compliance.
- Maintains Company standards of quality across all customer service channels.
- Performs additional responsibilities as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.Knowledge and Skills:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.- Ability to routinely deal with fast-changing and shifting priorities.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to promote, coordinate, and support change.
- Excellent attention to detail.
- Excellent organization, prioritization skills, and the ability to multitask.
Key Competencies- Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
- Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
- Resourcefulness: Secures and deploys resources effectively and efficiently.
- Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
- Ensures Accountability: Holds self and other accountable to meet commitment.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- High school diploma or equivalent required.
- 2 years of Quality Assurance experience within a call center or customer service environment.
- Experience with call center systems QM (Playvox, Talkdesk, Observe.ai, Five‐9) required.
- Experience with Microsoft Office Word, Excel, Outlook, etc.
- Proven record in executing successful quality assurance programs preferred.
- Pharmacy experience preferred.
- No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
- Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
- Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
- Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
- Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
- Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
- Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
- FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
- 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
- Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
- Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
- Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.
Additional Voluntary Benefits- Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
- Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
- Critical Illness: Protect your finances from the expenses of a serious health issue.
- Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
- Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
- Legal Services: Access professional legal assistance to address concerns confidently.
- Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
- Pet Insurance: Care for your furry family members with our pet insurance coverage.
- Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.
- 1 Month Ago
Consumer Loan Officer
- Houston Federal Credit Union
-
Sugar, TX
FULL_TIME
- Houston Federal Credit Union Consumer Loan Officer Full-Time Position is located in Sugar Land, Texas with potential for remote/telework. Role: To assist current and potential members with their Credi...
- 20 Days Ago
Consumer Loan Specialist
- CURO Financial Technologies Corp
-
Victoria, TX
FULL_TIME
- Overview We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Consumer Loan Specialist assists both new and e...
- 21 Days Ago
Consumer Loan Sales Specialist
- OneMain Financial
-
Huntsville, TX
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
- 8 Days Ago
Consumer Loan Servicing Specialist
- Members Choice Credit Union
-
Houston, TX
FULL_TIME
- Members Choice Credit Union (MCCU) is a full-service member-owned financial cooperative based in Houston, Texas, with an 80-year legacy of serving our members and the community. At MCCU, we are always...
- 1 Month Ago
Consumer Loan Specialist
- Heights Finance Corporation
-
Victoria, TX
FULL_TIME
- Overview We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Consumer Loan Specialist assists both new and e...
- 23 Days Ago
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0 Consumer Loan Quality Assurance Representative jobs found in Pasadena, TX area
Quality Assurance Chemist
- SGS Group
-
Deer Park, TX
- Company Description SGS is the global leader and innovator in inspection, verification, testing and certification servic...
- 4/23/2024 12:00:00 AM
Quality Assurance Specialist
- Archetype Permanent Solutions
-
Houston, TX
- Job Description Job Description Job Summary: A Quality Assurance Specialist in the manufacturing industry is responsible...
- 4/23/2024 12:00:00 AM
Quality Assurance Engineer
- Wiredhive
-
Houston, TX
- Job Description SummaryOur client is looking for a QA engineer to be a part of a QA team responsible for implementing QA...
- 4/22/2024 12:00:00 AM
Quality Assurance Coordinator
- Caliber Collision Repair Services
-
Pasadena, TX
- Service Center. Houston - Pasadena. To perform this job successfully, an individual must be able to perform each essenti...
- 4/22/2024 12:00:00 AM
Quality Assurance Manger
- Plastipak Packaging, Inc.
-
Highlands, TX
- As a key member of the Highlands Leadership Team, you manage the Quality Assurance Program at this 115 person manufactur...
- 4/22/2024 12:00:00 AM
Quality Assurance Auditor
- G2 Secure Staff
-
Houston, TX
- AVIATION QUALITY ASSURANCE STATION AUDITOR The Compliance/Quality Assurance Auditor will report to the Audit Manager. Th...
- 4/20/2024 12:00:00 AM
Quality Assurance Manager
- Service Wire Company
-
Houston, TX
- Location: Houston, TX Reports To: Vice President of Manufacturing and Distribution Focus: Quality System, Process, Certi...
- 4/20/2024 12:00:00 AM
Quality Assurance Inspector
- Primary Arms
-
Houston, TX
- The Quality Assurance Inspector is responsible for performing duties on a professional level and works closely with Lead...
- 4/19/2024 12:00:00 AM
About Pasadena, Texas
Pasadena /ˌpæsəˈdiːnə/ is a city in the U.S. state of Texas, within the Houston–The Woodlands–Sugar Land metropolitan area. As of the 2010 U.S. Census, the city's population is 149,043, making it the seventeenth most populous city in the state of Texas, as well as the second-largest city in Harris County. The area was founded in 1893 by John H. Burnett of Galveston, who named the area after Pasadena, California, because of the perceived lush vegetation.
The Pasadena Volunteer Fire Department is the largest of all volunteer municipal fire departments in the United States.
According to the Unite...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Quality Assurance Representative jobs
$45,178 to $59,867
Pasadena, Texas area prices
were up 2.3% from a year ago
were up 2.3% from a year ago
What does a Consumer Loan Quality Assurance Representative do?
Consumer Loan Quality Assurance Representative in Parkersburg, WV
Handling customer complaints is part of your job, since this is a representative position.
February 24, 2020
Consumer Loan Quality Assurance Representative in Little Rock, AR
Based on our compensation data, the estimated salary potential for Consumer Loan Quality Assurance Representative will increase 16 % over 5 years.
January 11, 2020
Consumer Loan Quality Assurance Representative in Orlando, FL
As you are entrusted with more responsibility, you may assume the role of manager, specifically over the quality assurance department.
February 01, 2020