Consumer Loan Quality Assurance Representative jobs in Montana

JOB SUMMARY

The Quality Improvement I assists the Quality Improvement Department with reviewing and maintaining satisfaction surveys, internal monitoring activities, packet / form maintenance, and special projects.

This role supports day-to-day operations and provides administrative support to the department

JOB DUTIES

• Assist department with reviewing and maintaining satisfaction surveys, internal monitoring, report support, and form / packet maintenance
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Effective written and verbal communication
• Excel Proficency
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide administrative support to the department
• Learn program requirement specifics for all entities
• Other duties as assigned

QUALIFICATIONS

• Associate’s Degree preferred
• Previous office experience preferred

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.

The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Last updated : 2024-05-08