Consumer Loan Quality Assurance Representative jobs in Arkansas

Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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IAS Supervisor - Loan Quality Assurance
  • Arvest Bank
  • Lowell, AR FULL_TIME
  • Position requires availability Monday through Friday from 8 am to 5 pm with the ability to work additional hours as needed.

    Incumbent should be located anywhere within the Arvest 4 State Footprint (AR, KS, MO, OK).

    Preferred Qualifications: CBS System knowledge, Consumer and Commercial loan knowledge

    Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .


    SUMMARY: With limited direction, the IAS Supervisor is an execution-focused leader providing leadership, guidance and workflow management on a day to day basis. The supervisor ensures exceptional and consistent customer service, providing effective and efficient responses to inquiries in a professional and proficient manner.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Coordinates team activities and balances workload (e.g., scheduling, shift management, other administrative duties).
    • Works to continually improve policies, procedures and processes; tracks trending of issues and formulates recommendations for management to address recurring issues.
    • Documents, maintains and enhances work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution / solution.
    • Responsible for the development of more junior team members; monitors team performance, spotting trends and identifying anomalies for escalation.
    • Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate.
    • Reviews team member performance, including preparing or delivering performance reviews. Provides feedback for performance related matters and coaches team members on performance.
    • Participates as a key contributor in the recruiting and hiring process.
    • Coordinates and engages the appropriate level of expertise on issues that involve other functions.
    • Monitors the environment, especially during peak periods, and manages the resolution of any incidents.
    • Is the first point of supervision for the team and is accountable for providing direction and guidance on team objectives.
    • Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

    TEAM ACCOUNTABILITIES:

    • Support and uphold the Arvest Mission Statement.
    • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
    • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
    • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
    • Foster and promote the proper company image at all times.


    SUPERVISORY RESPONSIBILITIES:
    Directly supervise 2 or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.


    Responsibilities:

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE:

    • Associate’s Degree in relevant field or equivalent related experience required.
    • 2 years of relevant experience in progressively responsible positions required.
    • Previous supervisory experience preferred.


    OTHER SKILLS AND ABILITIES:

    • Must be able to arrive at work on time, work on site and have regular work attendance
    • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
    • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
    • Must be able to perform several tasks at once
    • Must be able to work in a stressful atmosphere
    • Must be able to rotate job tasks
    • Must be able to greet others cordially
    • Must be able to coordinate multiple and changing priorities
    • Must be able to verbally communicate with all other associates
    • Must be able to operate telephone, scanner, copier and FAX machines
    • Must be able to occasionally work outside of normal business hours.
    • Must be able to move from department, division, or bank to department, division, or bank to attend meetings
    • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

    The associate may occasionally be required to lift or move up to 25 pounds.

    Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.


    Grade 15

    Pay Range: $59440 - $70585 per year

  • 10 Days Ago

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Quality Assurance Representative
  • Remedy Corporation
  • Bluff, AR FULL_TIME
  • This is a remote position. The Remedy Corporation has an ongoing need for Quality Assurance Specialists. As a quality assurance agent, you will make calls to various companies as a mystery shopper to ...
  • 3 Days Ago

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Consumer loan specialist
  • OneMain Financial
  • Mellwood, AR FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Special...
  • 20 Days Ago

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Consumer representative
  • Tyson Foods
  • Springdale, AR FULL_TIME
  • Job Details : Summary : Summary : This position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consum...
  • 1 Month Ago

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Remote Medicare Benefits Consultant - License Required
  • Assurance
  • Arkansas, AR FULL_TIME
  • Buying insurance can be complicated. Assurance is out to change that, leveraging data science to guide recommendations. Founded in 2016, Assurance has worked to make buying insurance easier for everyo...
  • Just Posted

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Quality Assurance / Quality Control Specialist
  • Turbare Manufacturing
  • Conway, AR FULL_TIME
  • Turbare Manufacturing, a reputable 503B sterile compounding facility, seeks a meticulous and detail-oriented Quality Assurance/Quality Control Specialist to uphold stringent quality standards in our s...
  • 4 Days Ago

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Quality Assurance Representative
  • Veritext
  • Las Vegas, NV
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, a...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Representative
  • Veritext
  • Fresno, CA
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, a...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Representative
  • Veritext
  • Portland, OR
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, a...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Associate
  • Bron Tapes
  • Denver, CO
  • Starting compensation is $21 to $22 per hour. Who is Bron Tapes/Bron Aerotech? We are a premier distributor of pressure ...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Associate
  • Manpower USA
  • Melville, NY
  • Quality Assurance - $16.50hr Our client in Melville NY is looking for hardworking, motivated talent to join their team. ...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Associate
  • ThriftBooks
  • Aurora, IL
  • Currently hiring for Warehouse Quality Assurance Associate for Monday - Friday 7am - 3:30pm WHAT YOU CAN EXPECT Beginnin...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Associate
  • Manpower
  • Aurora, IL
  • Quality Assurance Associate Our client in Aurora, IL is looking for hardworking, motivated talent to join their team. Do...
  • 3/27/2024 12:00:00 AM

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Regulated Quality Assurance Associate
  • W.L. Gore & Associates
  • Flagstaff, AZ
  • About the Role: We are looking for a Regulated Quality Assurance Associate to join the Gore Medical Components (GMC) tea...
  • 3/6/2024 12:00:00 AM

Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of Siouan derivation from the language of the Osage denoting their related kin, the Quapaw Indians. The state's diverse geography ranges from the mountainous regions of the Ozark and the Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississippi River and the Arkansas Delta. Arkansas is the 29th largest by area and the 33rd...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Quality Assurance Representative jobs
$41,124 to $54,497

Consumer Loan Quality Assurance Representative in Fayetteville, NC
Since this is a loan industry, the FDCPA, or Fair Debt Collection Practices Act, applies.
February 04, 2020
Consumer Loan Quality Assurance Representative in Troy, NY
Much of your workday will consist of examining production quality, validating processes, and providing documentation.
February 16, 2020
Consumer Loan Quality Assurance Representative in Worcester, MA
Are you eager to be of help and desire a job where you can work immediately rather than waiting on a four-year degree? A consumer loan quality assurance representative is not a high-ranking official in the lending industry, but it is an excellent starting point.
December 25, 2019