Consumer Loan Collector contacts customers who are delinquent in the repayment of their loans and obtains payments, commitment agreements or establishes a repayment plan. Follows set policies and procedures when determining suitable collection solution. Being a Consumer Loan Collector requires a high school diploma or its equivalent. Typically reports to a supervisor. The Consumer Loan Collector may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as a Birthday Day off.
Core Responsibilities:
1. Review assigned consumer loan application, originated by Branch, Call Center or submitted
Online to verify application data.
2. Obtain proof of income when necessary.
3. Review credit report for any perceived irregularities and/or reported information if deemed
necessary advice the member and request explanation or proof of paid debts.
4. Review documents received and inform underwriter of any information which would have a
bearing on approval and/or timely funding of the loan.
5. Upload all additional documents provided by the member into processing system.
6. Provide notice of any exceptions.
7. Schedule funding and inform applicant about documents required for disbursement.
8. Perform booking and loan documents arrangement.
9. Provide assistance to co-workers with difficult files or inquiries.
10. Ensure prompt and courteous response to customer inquiries.
11. Prepare various reports based on Manager’s request to effectively monitor activities, identify
issues and trends.
12. Process Branch requests (FIS record update).
13. Keep abreast with all PSFCU lending Policies and Procedures
14. Improve work performance through self education
15. Any other duties or responsibilities, as required or assigned
AN EQUAL OPPORTUNITY EMPLOYER
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