Consumer Loan Collection Supervisor jobs in West Haven, CT

• Supervise blood collection staff at our Donor Center, including training and performance

• Drive for results and to serve others with a high level of respect for customer service

• Take the time to personally connect with donors - listen to their stories and help them understand the value of their donation

• Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Scope

• Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.

• Will have frequent external customer (donor and sponsor) contact.

Standard Schedule (Milford, Connecticut):

• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations.

• Schedule is provided 2-3 weeks in advance

Pay Information:

• Salary based on experience

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Bachelor's degree OR a combination of education and work experience (four to eight years of work experience in a related field) required

• Minimum two years of supervisory/leadership experience

• Customer service experience and effective verbal communication skills are required. Ability to effectively discuss procedures and medical issues with patients, families and physicians needed.

• Ability to work a variable schedule including early mornings, late nights, weekends and holidays.

• A current, valid driver's license with good driving record is required.

• Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required.

• Basic computer skills are required. Must be proficient with Microsoft office applications.

Essential Functions/Physical Requirements

The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift up to 50lb, push or pull heavy weights, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long hours and frequent schedule changes is required. Employees work weekends and holidays.

Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore, the work site may determine the exposure level to be greater than or less than the below stated level.

This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Prior apheresis or dialysis experience

• Prior leadership experience exceeding 2 years in healthcare setting

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Based on FLSA status and tenure

• Holidays:11 paid holidays comprised of six core holidays and five floating holidays

• 401K with Company Match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short Long Term

• Service Awards and recognition