Consumer Loan Collection Supervisor jobs in Rock Springs, WY

Consumer Loan Collection Supervisor supervises a group of consumer loan collectors and assists in developing strategies to minimize collection portfolio loss. Assists in designing and administering collection processes, policies, and procedures, also supervises use of computerized collection systems. Consumer Loan Collection Supervisor, a level I supervisor is considered a working supervisor with little authority for personnel actions. May require a bachelor's degree in area of specialty. Additionally, Consumer Loan Collection Supervisor typically reports to a manager or head of a unit/department. The Consumer Loan Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Consumer Loan Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Consumer Loan Servicing Support Specialist
  • mountainamerica
  • Sandy, UT FULL_TIME
  • LOCATION

    Mountain America Center - In Office:

    9800 S Monroe St
    Sandy, UT 84070

    SCHEDULE

    Mon-Fri 10am to 7pm, Rotating Saturdays 9am-3pm

    To be effective, an individual must be able to perform each job duty successfully.

    • Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships with Mountain America members
    • Adhere to department quality service standards in call handling, process handling, internal reviews, and compliance reviews
    • Assist with loan and share correction requests. Correction requests may require interest calculations, credit reporting disputes, payment adjustments, and other corrections.
      • A support specialist should determine if requests require a correction or education
    • Perform loan, share, payment, and error adjustments in Symitar
    • Handle loan payoff requests in a timely and accurate manner
    • Record all interactions and resolution efforts in Symitar
    • Process requests regarding adjustments, adjustment reports, credit reporting, flood insurance tracking, monthly reconciliation reports, subordinations, reconveyances, Servicemember Civil Relief Act rate reduction benefits, reconciliation reports, hardship modifications (workout loans), and remittance (check payments/payoffs)
    • Maintain a working knowledge of MACU consumer loans, processes, products and current promotions through ongoing trainings, department updates, Knowledge Center instructions, and credit union internal communications
    • Provide education on MACU loan processes and regulations, as it pertains to individual requests
      • Comprehend and interpret loan documents to create understanding
      • Comprehend and interpret loan file to process requests and create understanding
    • Comply with federal regulations and credit union guidelines applicable to loan origination and servicing
    • Build and maintain a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing requests or concerns
    • Uphold professional communication in all interactions, including escalated situations
    • Respond to requests through email, internal chat, fax or outbound calls
    • May assist in shadowing other Loan Servicing team members, as needed
    • Perform other duties as assigned.

    KNOWLEDGE, SKILLS, and ABILITIES

    The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Experience

    Minimum of one year customer service or operation support experience required

    Minimum of one year banking or other financial experience (i.e. accounting, titles, insurance, mortgage, etc.) preferred

    Education

    High school diploma or equivalent

    Licenses, Certificates, Registrations

    • Must meet/exceed all performance expectations

    Computer/Office Equipment Skills

    • Basic computer operating skills
    • Basic phone operating skills
    • Intermediate skills in Microsoft Office (Outlook, Word, Excel)
    • Must be proficient in all relevant internal systems
    • Type a minimum of 35 words per minute preferred. Symitar and 10-Key experience preferred.

    Managerial Responsibility

    Have no supervisory/managerial responsibilities

    Other Skills and Abilities

    • Critical thinking and creative problem solving
    • Must have the ability to speak and write in English
    • Maintain professional phone, chat, and email etiquette
    • Exceeds performance goals and expectations

    PHYSICAL ABILITIES / WORKING CONDITIONS

    Physical Demands

    Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

    Ability to stand, walk, kneel and crouch occasionally

    Vision Requirements

    Close vision (clear vision at 20 inches or less)

    Distance Vision (clear vision at 20 feet or more)

    Weight Lifted or Force Exerted

    Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally

    Environmental

    There are no unusual environmental factors

    Noise Environment

    Moderate noise (business office with computers and printers, light traffic)

    ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

    #LI-FW1

  • 1 Month Ago

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Loan Processor - 900 E.
  • Dollar Loan Center
  • Murray, UT FULL_TIME
  • LOAN PROCESSOR What we do? We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here! For starters, our first Core Valu...
  • 21 Days Ago

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Loan Processor - Bountiful
  • Dollar Loan Center
  • Bountiful, UT FULL_TIME
  • LOAN PROCESSOR What we do?We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here!For starters, our first Core Value ...
  • 3 Days Ago

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Loan Processor - W Valley
  • Dollar Loan Center
  • West Valley, UT FULL_TIME
  • LOAN PROCESSOR What we do? We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here! For starters, our first Core Valu...
  • 3 Days Ago

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Loan Processor - 2100 S
  • Dollar Loan Center
  • Salt Lake, UT FULL_TIME
  • LOAN PROCESSOR What we do? We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here! For starters, our first Core Valu...
  • 3 Days Ago

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Loan Processor - W. Jordan
  • Dollar Loan Center
  • West Jordan, UT FULL_TIME
  • LOAN PROCESSOR What we do?We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here!For starters, our first Core Value ...
  • 11 Days Ago

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0 Consumer Loan Collection Supervisor jobs found in Rock Springs, WY area

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FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Rock Springs, WY
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Rock Springs, WY
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Rock Springs, WY
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Rock Springs, WY
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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FT Enrollment Services Rep - Work From Home>
  • Molina Healthcare Services
  • Rock Springs, WY
  • [Call Center / Customer Service / Remote] - Anywhere in the U.S. / Up to $26.42 per hour / Competitive benefits - As an ...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - Work From Home>
  • American Logistics
  • Rock Springs, WY
  • [Call Center / Fully Remote] - Anywhere in U.S. / Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a C...
  • 3/27/2024 12:00:00 AM

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Associate Vice President Of Human Resources
  • Western Wyoming Community College
  • Rock Springs, WY
  • Posting Number P1935 Job Title Associate Vice President of Human Resources Students Only No Job Description Summary EXPE...
  • 3/25/2024 12:00:00 AM

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Laundry Worker
  • Healthcare Services Group, Inc.
  • Rock Springs, WY
  • Who We AreHealthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutriti...
  • 3/24/2024 12:00:00 AM

Rock Springs is a city in Sweetwater County, Wyoming, United States. The population was 23,036 at the 2010 census, making it the 5th most populated city in the state of Wyoming, and the most populous city in Sweetwater County. Rock Springs is the principal city of the Rock Springs micropolitan statistical area, which has a population of 37,975. Rock Springs is known as the Home of 56 Nationalities because of the influx of immigrants from all over the world who came to work in the coal mines that supplied the fuel to power the steam engines of the Union Pacific Railroad. The city's rich cultu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Collection Supervisor jobs
$53,380 to $67,108
Rock Springs, Wyoming area prices
were up 2.3% from a year ago

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