Consumer Loan Collection Supervisor jobs in Keene, NH

Consumer Loan Collection Supervisor supervises a group of consumer loan collectors and assists in developing strategies to minimize collection portfolio loss. Assists in designing and administering collection processes, policies, and procedures, also supervises use of computerized collection systems. Consumer Loan Collection Supervisor, a level I supervisor is considered a working supervisor with little authority for personnel actions. May require a bachelor's degree in area of specialty. Additionally, Consumer Loan Collection Supervisor typically reports to a manager or head of a unit/department. The Consumer Loan Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Consumer Loan Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Collection representative
  • Comcast Corporation
  • Manchester, NH FULL_TIME
  • Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences.

    As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

    We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

    If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

    Job Summary

    Responsible for accurately and confidently handling customers’ inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws.

    Customers may include commercial, federal and local government, hospitality, and multiple dwelling units (MDUs). Facilitates interactions with customers in a way that is in accordance with the Company’s service delivery strategy.

    Establishes rapport and promotes effective relationships, upholding the Company’s commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Customer Guarantee.

    Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal / external customer interactions.

    Acts in the best interest of both the customer and company. Works with moderate supervision / guidance. Is accountable for individual results and impact on team. Must be located in NED

    Job Description

    Core Responsibilities

    Utilizes knowledge of contract terms and conditions in order to successfully collect on multi-dwelling units, hospitality accounts, and federal, state and local accounts.

    Review past due accounts and contact commercial customers to arrange an acceptable payment arrangement / program for accounts from which enough funds can be challenging to collect.

    • Follows applicable national credit and collection policies, as well as all Federal, State, and Local regulations.
    • Multitasks between multiple tools and systems, with high degree of efficiency and applies information and knowledge to bring resolution to the customers’ situations.
    • Explains billing cycles, processes, and prorates in a highly effective manner to ensure that customers understand their statements including accurately calculating and communicating fees, one-time charges, and / or recurring monthly fees.
    • Corrects contract discrepancies on customer accounts and billing statements and researches customer billing situations as necessary.

    which may require working cross functionally.

    • Processes secure customer payments, and / or creates payment arrangement in accordance with policy.
    • Researches accounts and notes in various systems in the attempt to locate additional information (telephone numbers, e-mail addresses), when unable to locate a customer.
    • Processes and schedule disconnects on delinquent accounts.
    • Utilizes established escalation procedures to expedite prompt resolution.
    • Consistently meets or exceed established goals and performance metrics.
    • Work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
    • Demonstrates a high degree of professionalism, integrity, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and / or business data.
    • Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
    • Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Information (PI).
    • Acts as a product expert, articulating product features, such as Cable TV, Internet, Phone and SmartOffice.
    • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
    • Other duties and responsibilities as assigned.

    Employees at all levels are expected to :

    • Understand our Operating Principles; make them the guidelines for how you do your job.
    • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    • Win as a team make big things happen by working together and being open to new ideas.
    • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    • Drive results and growth.
    • Respect and promote inclusion & diversity.
    • Do what's right for each other, our customers, investors and our communities.

    Disclaimer :

    This information has been designed to indicate the general nature and level of work performed by employees in this role.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

    Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

    Education

    High School Diploma / GED

    Relevant Work Experience

    2-5 Years

    Salary :

    Pay Range : This job can be performed in New York with a Pay Range of $15.00 - $26.51

    Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

    The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

    Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

    That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

    Please visit the compensation and benefits summary on our careers site for more details.

    Last updated : 2024-03-22

  • 3 Days Ago

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Pool Collection Attendant
  • City of Keene, NH
  • Keene, NH FULL_TIME
  • Keene Parks and Recreation is looking for friendly, energetic workers to join their team of Pool Collection Attendants this summer! You can have a fun job that allows you to earn a paycheck, build you...
  • 11 Days Ago

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Consumer Lending Sales Consultant
  • Members First Credit Union of N.H.
  • Manchester, NH FULL_TIME
  • We are seeking a motivated and goal-oriented Consumer Lending Sales Consultant to join our team. As a our Consumer Lending Sales Consultant, you will assist members in completing loan applications ove...
  • 7 Days Ago

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Consumer Research Intern
  • Velcro USA Inc.
  • Manchester, NH INTERN
  • It's a great time to join Velcro Companies!To primarily support the Director of Global Insights on a variety of consumer research projects while partnering with the rest of the marketing team regardin...
  • 14 Days Ago

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Blood Collection Staff/Customer Service
  • American Red Cross
  • Manchester, NH FULL_TIME
  • Why Choose Us?As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red C...
  • 14 Days Ago

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Director, Direct to Consumer (DTC) Marketing
  • Sequel Medical Technology
  • Manchester, NH FULL_TIME
  • About SequelSequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices.Job OverviewSequel Med Tech is seeking a dynamic and strategic Director of Direc...
  • 1 Month Ago

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0 Consumer Loan Collection Supervisor jobs found in Keene, NH area

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Wound Care Coordinator - RN
  • Genesis Healthcare
  • Keene, NH
  • Langdon Place of Keene is looking for an RN to work full time with responsibilities split evenly between Wound Care and ...
  • 3/28/2024 12:00:00 AM

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Licensed Nurse Aide - LNA
  • Genesis Healthcare
  • Keene, NH
  • Keene Center is NOW Hiring LNAs! Part-time. ALL Shifts. New Wages & Shift Differentials. See all of our Benefits below t...
  • 3/28/2024 12:00:00 AM

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Phlebotomist III Float
  • Quest Diagnostics Incorporated
  • Keene, NH
  • Category Phlebotomy Location Keene, New Hampshire Job function Operations Job family Patient Services Shift Day Employee...
  • 3/28/2024 12:00:00 AM

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Care Coordinator (Behavioral Health/Substance Use)
  • Springfield Medical Care Systems
  • Keene, NH
  • Description: North Star Health, an independent Federally Qualified Health Center comprised of multiple Patient-Centered ...
  • 3/27/2024 12:00:00 AM

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Educational Counselor
  • University System Of New Hampshire
  • Keene, NH
  • Position Details Summary Operating Title Educational Counselor Long Classification Title Academic Skills Specialist Camp...
  • 3/27/2024 12:00:00 AM

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Phlebotomist III Float
  • Quest Diagnostics
  • Keene, NH
  • Overview: Phlebotomist III Float - Keene, NH - Varies from 6:00 AM - 8:00 PM Benefits/Perks: Day 1 Medical/Dental/Vision...
  • 3/26/2024 12:00:00 AM

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Licensed Nurse Aide - LNA
  • Genesis Healthcare Services
  • Keene, NH
  • Keene Center is NOW Hiring LNAs! Full-time. Day & Evening Shifts. New Wages & Shift Differentials. You may be eligible f...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative II
  • Tenet Health
  • Manchester, NH
  • Job Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthc...
  • 3/24/2024 12:00:00 AM

Keene is located at 42°56′01″N 72°16′41″W / 42.93361°N 72.27806°W / 42.93361; -72.27806 (42.9339, −72.2784). According to the United States Census Bureau, the city has a total area of 37.5 square miles (97.1 km2). 37.3 square miles (96.5 km2) of it is land and 0.3 square miles (0.7 km2) of it is water, comprising 0.67% of the town. Keene is drained by the Ashuelot River. The highest point in Keene is the summit of Grays Hill in the city's northwest corner, at 1,388 feet (423 m) above sea level. Keene is entirely within the Connecticut River watershed, with all of the city except for the nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Collection Supervisor jobs
$59,171 to $74,389
Keene, New Hampshire area prices
were up 1.4% from a year ago

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