Consumer Loan Collection Supervisor supervises a group of consumer loan collectors and assists in developing strategies to minimize collection portfolio loss. Assists in designing and administering collection processes, policies, and procedures, also supervises use of computerized collection systems. Consumer Loan Collection Supervisor, a level I supervisor is considered a working supervisor with little authority for personnel actions. May require a bachelor's degree in area of specialty. Additionally, Consumer Loan Collection Supervisor typically reports to a manager or head of a unit/department. The Consumer Loan Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Consumer Loan Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
***Willing to train the right candidate***
Position Overview
Shoreham Bank, formerly Home Loan Investment Bank, F.S.B., is seeking an entry level Collection Officer in their Warwick, RI office. The primary purpose of this position is to establish and maintain communication with borrowers in order to facilitate collecting payments and organizing information pertaining to the delinquent accounts.
Major Duties and Responsibilities
1. Establish contact with customers who are more delinquent on their payments to ascertain customer status and reason for delinquency. Contacts may be through telephone calls, e-mails, letters or sending to the property inspection company. When applicable, work with the customer to identify an appropriate payment plan, set up the plan and document the new payment schedule.
2. Answer incoming calls from switchboard to "common" line in collection department. These calls can consist of anything from customer requesting account info, payment set-up or returning a call from another collector or department.
3. Performs miscellaneous additional duties as assigned.
Education
This position requires a high school diploma or equivalent.
Knowledge and Skills
Equal Employment Opportunity
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status or any other protected classification in accordance with applicable federal, state and local laws.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
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Work Location: In person
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0 Consumer Loan Collection Supervisor jobs found in Attleboro, MA area